Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
73 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MacKenzie-Childs is listed under Home Goods Stores.
MacKenzie-Childs (mackenzie-childs.com) has 73 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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Worst customer service- I think it was a bot. No live person only email. Received damage good and since no one to talk to I emailed 8 times and got 8 different responses with different “person”Would not send replacement. Wanted me to return first then rebuy but I did not have packaging to send glass back
By Wendy
Ordered acrylic cups advertised for patio and outdoor use. They are advertised as "durbale & break resistant" and "outdoor friendly." They broke immediately after first use. A guest knocked one off of an end table, it fell less then 2 feet and it shattered. The company would not help with a replacement and said I could not return the item.
By Jenna L.
Purchased drawer pulls that cost 90$ each. They are heavy weight. But as I inspected them upon arriving home I realized there is a small chip in the material and they placed the sale stickers directly to the item. I bought six mugs with the same issue. Spent 450$ bucks in total and am spending an hour getting adhesive off the product. High end prices with dollar store attention to detail.
By Justin S.
Bought an expensive lamp 8 months ago. It is staring to crack at the top. This is obviously a product defect.The lamp has not been moved and there are no children in the house. We sent them pictures and they said it was damaged. This attitude is a reflection of a company that, knows the quality is poor, but will not do anything about it. Never again and we will have to check Trustpilot from now on.
By John M.
I emailed about our tea pot and how the entire inside is rusted. They gave me the directions on how to use it again and offered me a 20% discount to buy another item. The quantity is awful. Why would I buy more ?
By Melissa D.
I grew up with the original artists that made this brand. Victoria Macenzie-Childs just died in poverty because of them, they stole even the artist's names, along with their home and designs and MORE. Disgusting company!!!!
By madeline D.
Do not recommend buying directly. Purchased a cart and it came damaged. They would not send a replacement. I have to rebuy it . Would not facilitate a pick up or help with a box. This item is very large. They are not helpful!!! Beware
By Shelby
YOU'RE A DISGUSTING GREEDY MONSTER
By Ajadis
