The responses I got were super quick…
The responses I got were super quick and solved my problem right away!
By Gabrielle M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
499 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get or return tickets to sold out events.
Lyte (lyte.com) has 499 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 422 reviews with 5 stars · Clear filters
The responses I got were super quick and solved my problem right away!
By Gabrielle M.
Marie was super easy to deal with and got back to me within a few hours of asking a question. She helped me swap my Coachella tickets and saved me the hassle of figuring it out myself.
By Heather H.
Marie was great and helped me figure out why my Coachella tickets weren’t showing up and how to access everything! She responded within 1-2 days with each method which I appreciated!
By Jess
My ticket wasn’t showing up in the exchange and jay was super helpful and got it to work a lot sooner than I thought!!!
By Kayla K.
I had some questions around replaced credit cards and Lily was quick to respond and quite helpful. The whole experience put me at ease.
By Dan
I was relieved that Lyte was prompt in sorting out my payment processing problem and was able to keep my tickets!
By Evelyn I.
I had a great experience with Jay! Jay was able to answer my questions and address my concerns regarding upcoming events. I appreciated the ease of contacting Lyte and Jay's friendly response!
By Michelle J.
Very responsive, even on the weekend. Resolved my issue without any headaches. Customer service rep Jay communicated clearly and quickly fixed my problem.
By Harry S.