Still haven’t received my package
Still haven’t received my package
By Cary P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
98 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LYNSERIESS is a part of JENNA RAE DIETZ AGUILAR SOLUTIONS LLC, a company committed to excellence and innovation. Lynseriess.com stands as a beacon of creativity, offering a diverse range of high-quality neon signs, metal sign art, and customizable neon creations. Our commitment to quality, customer satisfaction, and cutting-edge creativity sets us apart as an industry leader.
Lynseriess (lynseriess.com) has 98 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 22 reviews with 1 star · Clear filters
Still haven’t received my package
By Cary P.
Not happy with the customer service. Very unresponsive
By customer
Response from Lynseriess· Oct 24, 2024
Hi, Your order #LYN471937 tracking number: 1Z8843A30327021921 has been delivered.
Fake company. Do NOT buy from them. Their phone number is disconnected and fake tracking information. You cannot get in contact with the company via email either.
By Michelle
Response from Lynseriess· Sep 11, 2024
Incorrect. Our support email is always available, and we also have a live chat box.
At first I didn't believe this shop, in the end I went to the shop and the result was that they were all scammers What UPIC Uxxx said is true It turns out that these are all fake reviews to make us believe it's time wasting platform
By Ali W.
Response from Lynseriess· Sep 11, 2024
Hi, Our all reviews on Trustpilot are ORGANIC. Only your review is fake, You have never ordered from us yet.
I ordered a neon sign (a Christmas present) from this company in early December. After 2 weeks, I hadn’t gotten a shipping notification, so I sent an email asking about it. Lo and behold, the next day I got a notification that it was on its way. The sign I received does NOT look like the website photo. It is badly made and looks terrible—it’s as though it’s a knockoff of its own product. (Also, it was filthy when it arrived—covered in greasy black fingerprints.) I emailed Lynsseries and said I’d be sending the item back, considering this sign qualified for a refund according to their own Terms, and got a series of emailed responses asking me if instead I’d like a 15, then 30, then 50% discount of my original price ($130.), until finally an email letting me know I wasn’t eligible for a return, because my sign was a ‘custom product’ (not the case—it was a stock item.) Life events forced me to give up at that point. The website has some pretty glowing reviews, but my experience was 0/5 stars. Cheap product, very slow, expensive shipping, extremely poor customer service.
By DCan
scam website, you never got what you order!
By Hoi Wai W.
Response from Lynseriess· Sep 11, 2024
Hi, We haven't received your order, and our focus is on the American market. If you can provide the proof your order from us, we will refund 200%.