Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Luxury ConfidenceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 592 reviews with 5 stars · Clear filters
Very reactive customer service !
By Sophia I.
Response from Luxury Confidence· May 3, 2025
Hi Sophia, Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our customer service. Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨ — The Luxury Confidence Team 🚀
I was promptly assisted by the customer service and they were very helpful and friendly and were able to address my issue right away. Grateful for being helped by a great team.
By Yara Dória Bedran de C.
Response from Luxury Confidence· Apr 26, 2025
Hi Yara, Thank you so much for your thoughtful review 😊 It truly means a lot to us to know that our team was able to assist you promptly and kindly. We're committed to giving our best every time, and feedback like yours keeps us motivated 💛 — The Luxury Confidence Team 🚀
Silvia was very helpful in helping me with my order. She was very professional and courteous.
By Judy F.
Response from Luxury Confidence· Apr 22, 2025
Hi Judy, Thank you so much for your kind words! 😊 We're thrilled to hear that Silvia was able to assist you so professionally and courteously. We'll be sure to pass along your feedback to her—it’ll make her day! Thanks again—you’ve made our day, and we hope yours is just as wonderful!💕✨
I received a unit that stopped working after three uses. It would not charge. I contacted luxury confidence by email and they quickly resolved the issue by sending me a new unit free of charge. Resolution of my issue was easy and stress-free.
By Rebekah R.
Response from Luxury Confidence· Apr 18, 2025
Hi Rebekah, Thank you for sharing your experience! 😊 We understand that your original unit had an issue, but we're glad our team was able to resolve it quickly and make the process stress-free for you. Your satisfaction means everything to us, and we're always here to help! 💕✨
Awesome customer service! Easy return before shipping. They were friendly and helpful the entire time!
By Rachel W.
Response from Luxury Confidence· Apr 16, 2025
Hi Rachel, Thank you so much for your kind words! 😊 We're thrilled to hear our team made the return process easy and stress-free. Friendly and helpful is what we aim for—glad we delivered! 💕✨
I just recieved my machine so I'm not sure how it will work yet.. I used it this morning after showering. I didn't see anything come out yet, but the direction say it may take a few times. I reached out to support for help with something though and they were promt and very helpful.
By Stscy S.
Response from Luxury Confidence· Apr 13, 2025
Hi Stacy, Thanks for the update! It’s totally normal for results to take a little time, especially when you're just getting started. I’m really glad to hear support was helpful! If you feel like you need more personalized guidance or have any questions along the way, our team of customer service and beauty experts is here to help you achieve your desired results and provide personalized guidance. 💕✨
Their customer service is great!! I am new to Luxury Confidence. I got and used my device for the first time today, so I can't give a fair judgement on it yet, but so far it looks promising. The 5 star review is for the wonderful customer service. They answered my multiple questions in several emails, one a day, BEFORE I bought the product. It gave me answers and assurance I was dealing with a trustworthy company. Time will tell if this Acne Kit with device works as well for me as it has for others.
By Jill B.
Response from Luxury Confidence· Apr 9, 2025
Hello Jill, Thank you so much for your kind review! We're thrilled to hear that our customer service was able to provide the assistance and assurance you needed. We're confident that the Acne Kit device will be a great fit for you, and we appreciate your trust in us. Wishing you the best of luck on your journey, and we look forward to hearing about your results! 💕✨
I inadvertently ordered thinking it was Australian dollars. Unfortunately I had to cancel due to the cost. They were so professional and cancelled the order for me, refunding straight away. Customer care was as it used to be. I cannot thank them enough for their understanding and professional courtesy in understanding my situation.
By Gail T.
Response from Luxury Confidence· Apr 8, 2025
Hi Gail, Thank you so much for your kind words! 😊 We’re really glad to hear that our customer care team could assist you in resolving the situation. Customer satisfaction is our top priority, and your kind words motivate us to continue delivering excellent service. We appreciate your support!💕✨
