Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
426 reviews
LuxmerySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.
Luxmery (luxmery.com) has 426 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 393 reviews with 5 stars · Clear filters
Prompt answers. Great solution. The company really stick to their promises. Extremely impressed.
By Katie R.
Response from Luxmery· Jul 3, 2024
Thank you for your kind words! We're thrilled to hear you're impressed with our service.
Great customer service!
By Brandy
Response from Luxmery· Jul 3, 2024
Thank you for your kind words! We're thrilled to hear you're impressed with our service.
Jane stayed in contact to let me know what was happening and solved the issue with no problems. How many companies let you keep the product you’re exchanging so the customer doesn’t have the hassle of returning. That’s an amazing plus for this company and is appreciated! Thanks Jane!
By Claudia
Response from Luxmery· Jul 3, 2024
Thank you for your kind words! We're thrilled to hear you're impressed with our service.
Thanks Jane for your help and support! I got my order quickly!
By Kiki
Response from Luxmery· Jul 3, 2024
Thank you for your kind words! We're thrilled to hear you're impressed with our service.
Customer service was excellent! Jane was a wonderful help! I loved the bodysuits, I ordered the original and the thong bodysuits. The original was my favorite. I had to returned the thong bodysuit because it didn’t fit me well and the customer service was prompt and excellent.
By Denisse
Response from Luxmery· Jul 1, 2024
I'm thrilled to hear that you enjoyed your experience with us, especially with Jane's assistance! Sorry the thong bodysuit wasn't a perfect fit, but we're glad we could help make the return process smooth for you. Thanks for sharing your feedback, and we hope to serve you again soon!
This was some of the best customer service/support I've ever received. Shoaib was wonderful and actually cared about my situation and provided all options necessary to help achieve what I wanted/needed. She made the return/refund process so quick and simple. Seriously, really some of the best service I've dealt with for awhile. Thank you Shoaib and Luxmery for letting me experience your product and being genuine and understanding of my reason for the refund. You guys are amazing.
By Rebecca M.
Response from Luxmery· Jul 1, 2024
Thank you so much for your kind words! We're delighted to hear about your positive experience with Shoaib and our team. It's our priority to make sure our customers feel supported and understood. We appreciate your feedback and hope to have the chance to serve you again in the future!
I placed an order with Luxmery after seeing numerous influencers on Instagram sing their praises. I found a BOGO sale and ordered their original bodysuit, one for me and one for my sister. Unfortunately, I was devastated when I received my package and realized the mistake I’d made. I’d ordered the correct size for one of the bodysuits, but I ordered an incorrect size for the second one. The first thing I did upon receipt of my order was try on the correct size. Immediately, I loved the product, and I reached out to their customer service and explained what had happened. Jane very promptly confirmed that the order was shipped correctly but said she’d have her customer support team reach out to me. I then received a message from Shoaib who made my error the most hassle-free experience I’ve ever had. Shoaib immediately placed an order with their fulfillment team to replace the incorrect size that I had ordered. Over the next day or two I received emails from other team members, Imra and Steph, making sure I didn’t need anything else. I received the replacement bodysuit today, and I’m so excited to wear it. I cannot share enough how great this product is and what amazing customer service this company has. I can’t wait to explore the other products they offer. I will be a return customer for sure, and I’ll recommend with everyone willing to listen to do business with Luxmery.
By Karen Y.
Response from Luxmery· Jul 1, 2024
We're overjoyed to hear about your fantastic experience with our team, from Jane to Shoaib, Imra, and Steph! It's wonderful to know that your issue was resolved smoothly and that you're loving your bodysuit. Thank you for your enthusiasm about our products and for recommending us. We can't wait to welcome you back and hope you enjoy exploring our other offerings!
The product is true to size and very comfortable. The material feels silky and soft smooth fitting. Shhhhh it's our shaping secret! Customer service is prompt and courteous. Thx
By Tina M K.
Response from Luxmery· Jul 1, 2024
Thanks for sharing your great experience with our product and customer service! We're thrilled to hear that you're enjoying the comfort and fit of your purchase. Your secret is safe with us! Looking forward to serving you again soon.
