Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
4 reviews
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The Best Memory Foam Mattress By Design, Ultra Premium Luxury In a Box. The First Shape Matching Technology With 3-1 Adjustable Customization. Free shipping. 100 Free Trial. 1000 Night Sleep Pledge. Sleeps Cool. No Off-gassing. 0% Financing Available. ...
LUXI (luxisleep.com) has 4 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
4 approved reviews, newest moderated first
Be careful of false advertising. Company does not actually let you return the mattress. They will pretend to return it, I spoke with a guy called D***y who said he will find us someone to pick up the mattress but then he stopped answering our calls. We had to go through our credit card company to dispute the charge now we have a crappy king size mattress in our apartment that we can't get rid of.
By Abdullah
Purchased a mattress back in 2018 and was not satisfied. They promise a trial period and full refund if you're not satisfied, but if you try to return a mattress they will ignore you.
By Kwan
Luxi and CEO David Farley have been ignoring my requests for a refund since October, 2018. Farley finally contacted me 3 weeks ago and authorized my refund via email but now refuses to communicate with me and I still have not received my refund. Very poor customer service and business practices.
By Karen M.
This company is a SCAM. Luxi claims to offer a 100-night sleep trial, and a nice long warranty, but customer service will simply not process any returns or refunds. They don't tell you "no," they just... ignore you. I was even contacted by the company's CEO, David Farley, personally after I filed a complaint with the Better Business Bureau—and then he also ignored every one of my replies. Other complaints online tell me that this isn't an isolated incident.
By Michael S.
