Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
5 reviews
LuxhomedecorSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lux Home Decor provides the valuable customer with high quality one of a kind "Open Box" furniture at Prices that make you smileOur products are displayed at our showroom in Houston, while some of them are exclusive online. Online products are shipped directly to your door step without any hassle.Visit our showroom to see the broad range of furniture we have, that fits your vibe or book an online consultation with our representative to guide you about the right product. For more information, please feel free to contact us at:[email protected]
Luxhomedecor (luxhomedecor.com) has 5 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
5 approved reviews, newest moderated first
I ordered a solid walnut wood display case. What I got is a cheap softwood timber frame, poorly made with a flimsy plastic cover. I work in the building trade and guess the costs of the product could not be more that £5 - and that's pushing it. I paid £68. I checked my purchase receipt and surprise, surprise they don't accept returns. Such is the misrepresentation of the product I will be taking further action through Etsy.
By Derek G.
Purchased feature sofa in gray color! It was on sale, got additional 10% off plus free white glove delivery! Will buy again :)
By Daniel S.
Ordered a couch online at Lux Home Decor. Ten days later and I call for an update and it's just sitting in their warehouse. Customer service tries to save face by saying there was a question about the material and color, which actually makes them look dumb (this couch comes in 1 material only and 2 colors only). I had to call them a number of times and the next guy argued with me. If I hadn't called, I'm pretty sure I would still not have the couch. As it is, it took 5 weeks to get here. I saved @$200 at Lux Home Decor and honestly with the hassle and crappy customer service, slow delivery with their shipping partner, I will pay the extra next time to deal with a more reputable company.
By Lynne
I ordered a Dillion leather sofa. The delivery was great. However the sofa started cracking ( like wood breaking ) within days of delivery. I finally contacted luxhomedecor and was told there is no warranty. Basically they said I was stupid to buy from luxhomedecor because they offer no product warranty for any of their furniture and wished me good luck. I will never order from them again.
By Carrie A.
One of the best websites if you are looking for Good Quality furniture at low prices.
By The M.
