Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
79 reviews
MegaBagSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MegaBag is listed under Accessories.
MegaBag (luxemegabag.com) has 79 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 31 reviews with 5 stars · Clear filters
I had a great experience with Alex. Checking on item for me, helpful, knowledgeable and polite
By ARTHUR RETTA I.
Response from MegaBag· Jan 29, 2026
Hello, Thank you for your kind words 🤍✨ With thanks, The Luxe Mega Bag Team
Jenny in customer service was wonderful and I received a response within hours! I had ordered the luggage last minute and hoped it would arrive in time. Jenny was very personable and was able to confirm status of delivery date and arrived even early!
By customer
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for your wonderful feedback 🤍✨ We’re thrilled to hear about your experience and will be sure to pass your kind words on to Jenny. She’ll be so happy to hear this 😊 We’re glad everything arrived in time and even earlier than expected. Thank you for choosing Luxe Mega Bag and for taking the time to share your experience. Warm regards, The Luxe Mega Bag Team
This company has worked wonders for me. Thank you Jenny for everything. Mega bag is awesome. Great product and amazing customer service! Ill recommend this bag! As its helped me to downsize from two suitcases to this. Thank you Megabag
By CHRYSTAL
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for this amazing feedback 🤍✨ We’re thrilled to hear how much the Mega Bag helped you downsize and simplify your travel. That’s exactly what it was designed for We’ll be sure to pass your kind words on to Jenny, she’ll be so happy to hear this 😊 Thank you for recommending us and for choosing Mega Bag. Warm regards, The Luxe Mega Bag Team
The Luxe bag is amazing. I used it for the first time this past weekend; carried it on for the flight out, checked it on way back on a cross-country flight. It's still in pristine condition. As advertised, it fit all of my clothes, toiletries, AND shoes. I had a lot of questions when I first received it, because I'm that person, and their customer service was/is above and beyond. 6 stars.
By Sarah
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for this amazing review 🤍 We’re thrilled to hear that your Luxe Bag performed exactly as expected on your trip and stayed in pristine condition, even after a cross-country flight We truly appreciate your kind words about our customer service and are always happy to answer every question 😊 Thank you for trusting us and for choosing Luxe Mega Bag. Warm regards, The Luxe Mega Bag Team 💫
I am planning a few trips, and I ran across this bag on instagram. It looks exactly what I need. If it holds everything like all the reviews are saying it does, I am going to be absolutely ecstatic with this bag. After I purchased the bag and also purchased a second bag at the same time and finished the order. I noticed. I forgot to add my discount code. I got in touch with customer service through email and a lady named Jenny actually sent me an email back and added my discount code. Adjusted the price for me. I've never had that happen before. I will update my actual purchase when it arrives, which is already on its way? I just made the purchase the other day. Thank you Jenny for your help.
By Ozzzie4211
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for sharing this 🤍 We’re thrilled to hear about your experience and happy Jenny was able to assist you with the discount so quickly 😊 We hope the bags make your upcoming trips even easier and can’t wait to hear your update once they arrive Warm regards, The Luxe Mega Bag Team
We purchased two bags and throughout the delivery period we received very efficient and transparent support from the Luxemegabag team. The bags look amazing and we love the colors and design. It's exactly as shown in the video. We're going to use them and will return with more details. So far, a great experience!
By DANIEL C M S.
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for your kind feedback 🤍 We’re happy to hear you had a smooth experience and that you love the colors and design We can’t wait to hear more once you’ve used the bags. Warm regards, The Luxe Mega Bag Team
I had an issue with my bag and contacted the company. Jenny in customer service took care of everything! Responded promptly and resolved my issue. Great customer service!!
By Shelly W.
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for your kind words 🤍 We’re happy to hear Jenny was able to assist you quickly and resolve the issue 😊 Your satisfaction means a lot to us. Warm regards, The Luxe Mega Bag Team
This is now my GO TO TRAVEL BAG!!! Love, love, love and when I had a question about purchasing the roller attachment the customer service support team member, Alex, went above and beyond to ensure the model I purchased would be compatible with the add-on accessory! I could not be happier with my purchase. It arrived very quickly and totaling information every step of the way. I firs to used it for big 4-day wedding celebration that included 3 formal black tie events, plus several brunches and lunches in between. I packed all my toiletries, 3 pairs of shoes, evening bags, you name it. Bag easily packed over 30 pounds worth! It’s a miracle bag and I loved it! Looking forward to purchasing another!
By Lourdes T.
Response from MegaBag· Jan 29, 2026
Hello, Thank you so much for this incredible feedback 🤍 We’re thrilled to hear this is now your go-to travel bag and that it handled such a busy trip with ease We’ll be sure to pass your kind words on to Alex, he’ll be so happy to hear this 😊 Thank you for trusting Luxe Mega Bag and we can’t wait to have you back for your next one. Warm regards, The Luxe Mega Bag Team
