Great customer service
Great customer service
By Sharrey D.
Response from Luxdrape· May 7, 2026
Thank you for your trust to LuxDrape
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LuxDrape is a direct-to-consumer brand specializing in custom curtains and drapes that combine affordability, craftsmanship, and ease of ordering. Their mission is to simplify the process of purchasing high-quality, made-to-order window treatments by offering a seamless online experience with personalized support.
Luxdrape (luxdrape.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 54 reviews with 5 stars · Clear filters
Great customer service
By Sharrey D.
Response from Luxdrape· May 7, 2026
Thank you for your trust to LuxDrape
Luxdrape was helpfull in apply a discount to my order. I am still waiting for my order
By MARY ANN W.
Response from Luxdrape· May 7, 2026
Thank you so much for your kind feedback and support to LuxDrape! We’re glad we could help you apply the discount smoothly to your order. We totally understand you’re waiting for your order, and we are closely following up on its production and shipping progress. We will keep you updated every step of the way and let you know once it’s on the way. We truly appreciate your patience and trust in LuxDrape
I bought these after viewing an Instagram influencer post about them, and was worried about the quality. They honestly couldnt be more perfect. Came exactly as ordered, color, size, material are exactly as described on the website. The customer service is also impeccable. I accidentally ordered the eyelets in gold, and needed black. They sent me the black ones immediately and didnt worry about the return process. Its rare to find such great customer service these days and these guys delivered a top knotch product with top notch service
By Ali B.
Response from Luxdrape· Feb 11, 2026
Thank you so much for taking the time to share your experience with us. We truly appreciate your trust—especially knowing you first discovered us through an Instagram post and had concerns about quality. We’re very glad to hear that the curtains arrived exactly as expected in terms of color, size, and material, and that our team was able to resolve the eyelet issue quickly and smoothly for you. Providing both a high-quality product and reliable, hassle-free service is something we take very seriously. Your kind words genuinely mean a lot to our entire team. Thank you again for choosing LuxDrape and for your thoughtful feedback.
Excellent customer service. Very quick and personal response.
By Michael R.
Response from Luxdrape· Feb 11, 2026
Thank you for your kind feedback. We’re glad to hear that you were happy with the speed and personal care of our customer service. Your support truly means a lot to us.
Dealing with Yves. Very professional and knowledgeable person. The quality of the drapes is great!
By Satisfied C.
Response from Luxdrape· Feb 11, 2026
Thank you for sharing your experience. We’re pleased to know that Yves was professional and knowledgeable, and that the drapes met your expectations in quality.
Hello!! Thanks My is name german 🙂
By German B.
Perfect in all aspects
By Bejay J.
These curtains exceeded all my expectations, they are extremely beautiful, I searched for a very long time and found exactly what I really like.
By Yuliia V.