LuuxbagsReviews of luuxbags.com

I ordered in July never received them. Couldn't get them to answer any questions I had.

They sent me the wrong bag and after 7-8 emails they refused to send me the correct one. I reported them to the bank and to my credit card. DO NOT ORDER FROM THESE PEOPLE

I ordered Luxe and received 2 bags...one had defective snaps so reached out to see what they would do. Very friendly offer to just order another for $128 and they would refund as well as pick up shipping. Second, now only offering $20. I ordered based upon their policy. Now crickets...I am having my attorney write a demand letter for a full refund...doubt it will do anything and suggest all stay away from this company!

I ordered this bag in April, it arrived in June, long after the trip I took. I attempted to use the email to start a refund. The message bounced back as not being a “real’ address. I was advised to contact the company. There is no contact information. TODAY, June 24, I received an email SUGGESTING I keep the bag. If I returned ir the address was in CHINA. The refund offered was $16.95! Postage is $312.72! Really and there is a 20% restocking fee. DO NOT WASTE YOUR MONEY. The bag is plastic not high grade manmade material. This is a rip off Chinese company selling us crap!

This company is a scam the day eventually arrives but did not come in time for my trip, I have since tried to use it for another trip but the zipper is broken, I have contacted C/S they have told me I should have contacted them as soon as I received the bag, well that’s a joke as they say you have to return or report within 14 days from order it took over a month to receive it, they will do nothing about the faulty bag. It’s really bad quality for the price and useless to me as it won’t zip up. Scammers don’t waste your money on it they take your money under false advertising. I wouldn’t even give it 1 star

I am still waiting to hear back from them I received the bag it was the weong color the snaps do t work the zipper is broken and it has strings from the stitching hanging all over it the bag was on sale for 129 they over charged me by 70.00 they keep telling me they are resolving the issue but it will be almost 2 months. This company and their product is a disgrace very unprofessional and they must leave you hanging

I am giving one star becase there is not a half star. I ordered and have yet to receive any acknowlegement for my order. They took my money same day. The site doesn't recognize my information. I am expecting to receive two bags with roller attachments and SPECIAL GIFT. After reading the reviews, I'm scared of what I will receive or if I will receive anything. Going to Italy in September. Hope I get them before we board the plane.........

I ordered the bundle with a bag that comes with the roller, luggage scale, Iphone holder, and 2 compartment bags. I ordered it March 4. There is no customer service number to call, only a place to email your questions on their website. I have sent numerous emails, and they keep sending me a link to the shipping information that shows no update on the shipment since March 6. VERY FRUSTRATED THAT THERE IS NO CUSTOMER SERVICE NUMBER