Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
6 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LUUGAA was founded in 2017 with a commitment to providing families around the world with a warm and comfortable home experience. Our mission is to help every customer create their ideal living space. LUUGAA offers thoughtfully designed, high-quality lighting products that brighten every corner of your home with beauty, bringing an unmatched sense of comfort and aesthetic pleasure. We believe that every home should have a space that is both cozy and filled with artistic ambiance. Continuously innovating, we provide exquisite and practical lighting solutions to make your living environment more charming and inviting.
Luugaa (luugaa.com) has 6 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
6 approved reviews, newest moderated first
Ordered a light fixture on March 10th I got a shipping notification April 13th but they never gave it to UPS. I left three emails, two voicemails and a message on their site No one has responded.
By Kyriaki R.
There's a tiny glue spot on the paper pendant light I got. It's not super noticeable and doesn't affect function, but still a bit annoying... Everything else is fine.
By Beverly B.
Fairly certain this is a fake company. They don’t respond to emails. Bought items on Nov 28th. And still got nothing. Going to have to cancel it on my credit card.
By Ben
Response from Luugaa· Feb 18, 2025
Dear Ben, Thank you for your feedback. First, we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration and would like to offer a clear explanation. During the New Year period, our customer service team was on holiday, which unfortunately caused a delay in our response. We have been actively following up on the status of your package, and we regret to inform you that the container carrying your order encountered a customs inspection during transit, which resulted in a longer delay. We are in close communication with our logistics partner and are doing everything we can to ensure your lamp reaches you as soon as possible. We sincerely hope you receive your much-anticipated lamp soon and once again apologize for the inconvenience this has caused. Rest assured, we will continue to monitor your order closely and work to resolve this issue promptly. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Thank you for your understanding and patience. Best regards,
Total Scam, avoid this company. I received 2 items that DON’T work & was ghosted by the company. I’m working w a govt agency investigating this company. I’ve sent many many emails to luugaa customer support to no avail, then they stopped responding. I received 2 lamps that do not work, they are still boxed in my garage. This company wanted me to take them apart to ensure they were put together correctly, so if you do not want to be treated in this manner, take your business to a legitimate company. Again, buyer beware & be aware of who you are placing orders with your hard earned money.
By BeCareful
Response from Luugaa· Jan 2, 2025
We’re sorry to hear about your experience. At Luugaa, we are committed to being a trustworthy business, providing exceptional products and services to help create the perfect home atmosphere. If you are a genuine customer, please email us at [email protected], and we’ll be happy to assist you. However, based on the information provided: We haven’t received any reports about a single customer receiving two defective products. We couldn’t locate an order based on the details from your account and review description. We reviewed all orders placed around your stated purchase date and found no similar issues. For these reasons, we suspect this may be a malicious attack from a competitor. If this is not the case, we’re more than willing to address any real concerns you may have. Thank you, The Luugaa Team
Took about two months for delivery of my lamp and a couple of emails to customer service but I'm happy to report this business is not a scam as I initially thought. Having said that, I haven't installed the lamp yet so will update my review once I am able to.
By Diana
Response from Luugaa· Dec 9, 2024
Dear Customer, First, thank you for your feedback and patience, and we sincerely apologize for the inconvenience caused. Regarding the issue you mentioned with your light fixture order, please understand that the product you ordered is a custom-made item, which requires a few business days for production. We are working diligently to complete your order as quickly as possible, and we share the same goal as all our customers—to ensure that everyone receives their desired and perfect light fixtures as soon as possible. Regarding the missing order details and order number, we sent a confirmation email to you on November 30th. Could you kindly check if you received that email? If not, or if you have any questions, please feel free to contact us, and we will be happy to assist you in resolving the issue. Thank you again for your understanding and support. We will continue to strive to provide you with the best service possible. Best regards,
This is a scam. I ordered some lights and 2 weeks after they hadnt been shipped yet. I also tried sending them a customer service message and it wouldnt let me because "Im not Human". I dont know if the other comments here are legit, but judging by my experience this is a scam
By Los Hijos de la M.
Response from Luugaa· Dec 9, 2024
We sincerely apologize for any inconvenience this has caused. Please understand that the light fixture you ordered is a custom-made product, which requires a longer production time. We have already coordinated with our backend team to expedite production and complete your order as quickly as possible. Rest assured, just like with all our customers, we hope everyone can receive their desired and satisfactory light fixtures as soon as possible. We highly value your feedback and will continue to work on optimizing our services to ensure that every customer's experience is improved. Thank you for your patience and understanding. If you have any questions, please feel free to contact us. Regarding the "I am not a robot" issue, this is a protective measure from the platform's system and not something that we have implemented. We apologize for any confusion this may have caused and appreciate your understanding. Thank you again!
