Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
17 reviews
Lunex HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lunex Hearing makes better hearing simple, affordable, and discreet. Our hearing aids, with adaptive sound processing, tinnitus relief, and a UV disinfectant charging case, are built on years of research and customer feedback. Backed by fast shipping, a lifetime warranty, and 24/7 dedicated support, we bring professional-grade hearing technology directly to you.
Lunex Hearing (lunexhearing.com) has 17 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 11 reviews with 1 star · Clear filters
I purchased a set of hearing aids Mid March received the item and returned them the very next day. I never received a refund. Then I was told that they would send me the Lunex Max because of all my trouble. That item was never shipped. Ive been given promises and promises for months. With no resolution stay far far away from this company they are scam artists.
By Charles M.
Terrible customer service. My hearing aids finally came in 2 weeks later ( was told 3 Days). Bluetooth not working. Was told customer support would reach out, 2 days and nothing. Absolutely horrible. Put claim with bank since can’t get a hold with anyone to give me process for returning.
By Ralph M.
Response from Lunex Hearing· Sep 6, 2026
Rafael, we're sorry about the delay and the Bluetooth issue. Neither is the experience we want anyone to have. Our support rep Sarah has reached out to you a few times and sent a prepaid return shipping label to the email address on your order. We haven't received a response from you on that ticket yet. If it didn't reach you, please check your spam folder, and we'll happily resend it. Just reply to that email, and we'll take it from there. You can also reach us on live chat or at [email protected]. We'd like to get this sorted out for you.
this company is a scam. I ordered a lunex max with bluetooth. It took 4 weeks to receive a lunex pro which has no bluetooth. these are $100 cheaper. They provided no rebate or replacement. Steer clear of these thieves
By Roger G.
Response from Lunex Hearing· Sep 2, 2026
We're sorry, this isn't the experience we want anyone to have. Receiving a different model than you ordered is not acceptable, and we'd like to make it right. We're a legitimate U.S.-based company and we stand behind every order. Please email [email protected] with your order number, or reach us on live chat, and our team will sort out the correct device for you directly. We'd genuinely like the chance to fix this.
