Great customer service
Great customer service. Quick to respond to calls, emails and texts. Products arrived on time and in excellent condition.
By Marion W.
Response from Lumberjack Direct· Aug 19, 2021
Thank you Marion!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
323 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable.Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct.While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.
Lumberjack Direct (lumberjackdirect.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 297 reviews with 5 stars · Clear filters
Great customer service. Quick to respond to calls, emails and texts. Products arrived on time and in excellent condition.
By Marion W.
Response from Lumberjack Direct· Aug 19, 2021
Thank you Marion!
Excellent product and excellent customer service.
By Skip G.
Response from Lumberjack Direct· Aug 19, 2021
Thank you!
The customer service was excellent. I had to purchase additional flooring because I didn’t order enough to begin with. There was a discount that wasn’t applied to my previous order and when I asked if they would honor my previous order they did. I received my discount and when the order was delivered there was damages to the product. I reached out stating the product was damaged and the owner responded and said he would replace the damaged boxes of flooring at no additional cost to me.
By Myles
Response from Lumberjack Direct· Aug 19, 2021
Thank you Myles!
Good service, best prices
By Mike R.
Great service and product was as described.
By Craig F.
Easy to navigate website, free shipping, competitive prices and great followup if you have questions.
By Ron D.
Lumberjackdirect has a very helpful and friendly staff, called to confirm the order and even accommodated our delivery date needs. Product was in good shape and arrived right on time. Love the luxury vinyl plank "Engage Inception 200" called "Smoke". Wide plank that looks like White Russian Oak, Very happy with the look - not too much variation in color, not too many knots, not too gray, not too brown. Its a nice modern clean look. Easy to clean and doesn't show specks like dark brown or very light floors to. Great product, great service.
By Jeanne O.
My delivery was mishandled by the shipper, and that kinda freaked me out. But everything arrived a couple days later... in excellent condition. The guys at LumberjackDirect were terrific.
By John S.