Good product terrible customer service won't buy from them again
The quality of the Lucid mattresses has been good in our experience, we have purchased two in the past but last time we tried to order two more we had serious issues with their customer service. We tried to order repeatedly and the transaction was declined each time. When we contacted lucid they told us the reason was because our shipping address and billing address were not the same, which is of course because we do not receive mail where the mattress will be shipped only by po box. Of course this is a common situation with many people and I've never had a company reject a payment for this issue. When we contacted their customer support they explained that they could not bypass that our billing and shipping address had to be the same. This is completely lame and they are simply turning away business as we plan to order not just these two but more in the future. Will not do business with them again.
By Vince C.