LovesacReviews of lovesac.com

After purchase and explanation that shipping will occur when all pieces arrive at local warehouse a emails start showing up with shipping information and no details. I hope your home has a storage facility built-in. Pieces start showing up randomly so you will have a partial sofa you can assemble over a 2 week period! Terrible Terrible delivery that was totally mis-explained. No service after they get the sale.

Our experience with LoveSac was extremely disappointing, and we would not purchase another one of their products. For a couch priced at over $10,000, we expected a premium purchasing and delivery experience. Instead, the sofa arrived in numerous individual pieces requiring complete assembly by the customer. Despite the company’s claims that assembly is simple, we found the process to be time-consuming, physically demanding, and far more difficult than advertised. We were initially quoted a 10-week lead time, yet the furniture was shipped prematurely to a home we had not yet taken possession of, creating unnecessary complications. Throughout the process, communication between the retail store, customer service, and upper management was inconsistent, unclear, and often misleading, making an already frustrating situation even more difficult. Although the couch was eventually delivered to the correct location, the overall experience fell well short of the expectations that come with a luxury-priced product. In our opinion, the quality of the customer experience does not justify the premium price point. Based on our experience, we would not recommend LoveSac and would strongly encourage prospective buyers to carefully consider other options before making such a significant investment.

Delivered with carpet beetle infestation. We had excellent in store service. Sales associate could not have been more kind or helpful at Spokane location. However, after my husband assembled couch i noticed small insects on a cushion. I took pictures and googled pics because they were tiny and striped. After hours of assembly my husband had to dismantle the whole couch and put it on our deck outside. I cleaned for hours until midnight. My skin is still crawling. We have pest control arriving in a few hours to help us. Customer service did apologize for the inconvenience and asked us to rebox all of it and labels would be sent in an email to slap on the boxes. We got a full refund but this is far beyond a little inconvenience. Reboxing an entire couch is crazy, especially infested with bugs. I could never do it but my husband is getting it done. All couches come from the same warehouse. I have found other reviews reporting this same problem. This is not a small thing to deal with and i hope they take serious steps to eradicate their infestation problem before sharing it with families across the USA and Canada.

$6,000.00 Couch and the cushions are so bad the front end flattens down to the frame. Very uncomfortable.

This Company Will Take Your Money and Run. We have tried several times over the years from just receiving our couch to a few years later, we have never been able to get through to anyone and have never received any responses. They just don’t care. Once they sell you they are gone. You spend a lot of money then you have to build the furniture yourself which is no walk in the park. We will never purchase anything g from them ever again.

This is the worst experience that my wife and I have had purchasing any product. During the purchase my wife was told that someone would be contacting her for a delivery date. Well my wife gets a call from our security gate at our 2nd home that the Lovesac’s 3rd party delivery service is there to deliver the couch 2days after the purchase but no one had called my wife to setup a delivery date/time, our main home is several hours away and this 3rd party just showed up and we were never notified about a scheduled delivery. So my wife spoke with the store employee to get the delivery date scheduled. So the we drive out to our 2nd home on the rescheduled date and no delivery no notification.. We make several trips to the store to ascertain where our couch is that the store employees have no idea of where our purchase is. We call Lovesac customer server which is pretty poor and they have no tracking number or specific information on our purchase.. We try again to contact Lovesac and now their phones are down. We visit the store again and the Employee calls someone at Lovesac HQ and the Store employee states that person she was speaking will return the employees call. Then the Store employees thru further conversation with store employee we hear that the Store Employee isn’t sure if the Person she was speaking with is going to call us or the store employee. This is not Customer Service this is Customer Agitation. We wasted another day expecting a call from someone within the Lovesac Ecosystem and did not hear from anyone period . Just left hung out to dry. I would advise anyone that thinks about buying from Lovesac to seek an alternative purchase solution especially after reading review on how Lovesac products seem to fail leaving purchaser will shoddy products that either don’t work/fit as advertised or fails after purchase. We will be seeking an alternative solution to our non received purchase if our issue is not resolved immediately. BUYER Beware that Lovesac Customer Service is shoddy at best.

Lovesac’s handling of this order has been completely unreasonable. I accidentally ordered the wrong custom cover and reached out just 3 days later to correct it—well before production had started and while the item was still about 10 weeks out. Despite this, they refused to make any changes, hiding behind a “final sale” policy even though nothing had been made yet. Now the order is still stuck in “processing” with no tracking, meaning it hasn’t shipped. Yet I’m being told I must “return” it to get a refund—despite never receiving anything. That’s not a policy, it’s an impossible condition. A one-time exception was eventually approved, but it hasn’t actually been honored. Attempts to escalate went nowhere and were met with repetitive, scripted responses instead of real help. For an item under $300, this level of rigidity and poor customer service is unacceptable. I’ve had to dispute the charge with my credit card company just to try to resolve this. Based on this experience, I would not trust Lovesac to handle issues fairly when something goes wrong—especially with custom orders. I was a longtime lovesac customer and loved their products. I will never again do business with them.

Adult owned sectional. The cushions have deteriorated and are deformed after 4 1/2 years. According to Customer Care the Lifetime Guarantee is 3 years. This is the Email reply I received Regrettably, we are unable to provide a warranty replacement, as your order falls outside of the coverage period. We apologize for any inconvenience this may cause and appreciate your understanding. For your reference, you can find our warranty details at the link below. Lovesac Warranties by Product. That a very short Lifetime. My wife and I were told by the store associates that they have a Lifetime Guarantee on everything except covers and the brochure that was handed to us says Seats and Sides are Guaranteed for life. (see picture) Looks like I will be taking trips to the LOVESAC stores with my Deformed Cushions every Saturday and Sunday until they own up to their Warranty. LOVESAC is not delivering what they are selling. .For the price they are asking You may want to rethink your options. Good Luck.