Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
39 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LoveÉcru makes handcrafted ceramics and tableware for everyday use — bowls, mugs, plates, vases, serveware and small decor pieces you reach for every morning rather than keep behind glass.The name comes from écru, French for unbleached and raw. That's the idea behind the whole range: visible hand-shaping, uneven glazes, quiet colour, and the small irregularities that come with pieces finished by hand. Peggy Chung started the brand in 2020, after noticing how much a few well-made objects change the feel of a home.Everything we sell is built to be used. Each piece is food-safe and lead-free, and the shapes are chosen for real routines — a breakfast bowl, a coffee cup, a tray for the things by your door.Every order includes free worldwide shipping to 40+ countries and a 14-day money-back guarantee. Orders go out in protective packaging, and if something arrives damaged we'll replace it free. Just send us a photo.We're a small team and we read every message. If you have a question about a piece, need an update on an order, or something arrived not as expected, email [email protected] or message @loveecru on Instagram and we'll come back to you.Reviews here show us where we're getting it right and where we still need to improve. If you've ordered from us, we'd like to hear how it went.
LoveÉcru (loveecru.com) has 39 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 19 reviews with 1 star · Clear filters
The order takes more than 3 weeks. My first order for 2 cups came faster, but they are not practical. Mugs remain in stains even after washing. They are beautiful in the photo, but I wouldn't spend money on it. I do not recommend.
By Diana K.
Achtung nicht bestellen!! Die Qualität ist leider überhaupt nicht wie erwartet. Habe mir eine Butterdose bestellt die leider total schief war. Auf Anfrage hin, ob ich meine Produkte zurückschicken kann, hieß es nur, aufgrund von zu hohen Kosten ist dies nicht möglich. Nach langer Diskussion habe ich nur die Hälfte des Produktes zurückerstattet bekommen, obwohl dieser mangelhaft war. Auf den anderen Produkten der Bestellung bleibe ich nun sitzen, da keine Retoure möglich ist.
By Alina
Its a scam. they send half the products we ordered and paid and just didnt answer. The quality is really not worth the price but they also refuse a return. So we got half the products (in bad quality) that we ordered..
By Finance Studio A.
Click bait, DONT BUY!! Poor product quality and zero customer service. I ordered the wrong size and my return was refused and they made it sound like returning was super expansive, complicated, and comes with a lot of risks to the customer. Czarinas suggestion was I should just buy another one :)
By Camillo M.
Cheap Drop Shipping Scam!!!!
By M N.
its a rip-off.. they delay the shipping and when you start complaining, they try to charge additional shipping expenses "because you live in a remote location". On top of it, when you want to cancel the order, they request a 12% cancellation fee ! A complete rip off.
By Luis B.
Very bad experience with these guys
By P. D.
I bought some very expensive cups 42 days ago! I havent receive them yet.. I´m trying o be patient, but the most unbelievable thing is that they keep asking me for extra fees for the shipping!!! Do not waste your time or your money with these thief's
By DAVID
