LoónaReviews of loona.app

I did not like this app and stopped using it. As it goes, forgot to cancel and it was automatically renewed. No email or text to announce that it was going to renew, which clues me in to a company that does not take good care of customers. I asked for a refund twice the day of the auto renew and after the first "no" and got another "no" .

This company will charge you full year subscription even if you cancel during the free trial. I disputed the charge, got a refund and they charged me again! SCAM!!!

BEWARE -- LOONA DOESN'T HONOR THE TRIAL PERIOD!! Here is my biggest problem: There are MANY other apps that must take your pay information before hand but HONOR the fact that you have 7 days (+/-) to decide if you like the app and can continue. Once you authorize the payment, your money is taken out and they say "your subscription has started - cancel anytime!" but the only thing you get back is the approx $9 for the TRIAL... the rest is "no refund is available" hey thanks though! Have a nice life.' A definite reminder to me about fine print -- and that Latin phrases like "Caveat Emptor" or "Buyer BEWARE" really do have staying power for a reason.

I ordered the trial for $0.99. Loona charged me for the trial plus the full subscription and refused to refund me. I dislike a money-grabbing dishonourable company, Greed.

SCAM, beware. I signed up for the free trial, and after I canceled via Google Play was charged 59USD. Do not give them access to your money... They will refuse to refund you. Even with evidence that you canceled. Do not sign up for the "free" trial, it's a trap.

Do not sign up for this app. I paid $14.99 for a two week trial and they immediately charged me this plus the $59.99 monthly fee this locking me in automatically to this regular withdrawal. When I sent an email to them to discuss this it bounced back. When I went on their website and asked to speak to customer service they would only proceed if I gave them my banking details and paid a fee. Such a disappointing approach to customer service. Try CALM app- customer service amazingly supportive and it offer a broader range of activities for a fraction of this price!

Once the free trial expired I cancelled as soon as I seen the charge and no refund - this is profiteering and as there are already people taking legal action I am going to join the crowd. They actually sent me an email saying there is no refund but here's some discount codes for members of your family. I stated I am not recommending them to anyone.

I used this app once during the trial period and unfortunately found it didn't suit my needs - perhaps this would appeal to a younger demographic (I'm 58 years old). I forgot to cancel but contacted customer service the SAME day the $80 CAD charge went through my account. I was told that there was no refund available for a "partially used period". I'm sure it was there in the fine print, but it's painful to be charged that amount with no recourse.