Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
201 reviews
LoónaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loóna helps you disconnect from a long, stressful day and slip into the right mood for sleep 🌙
Loóna (loona.app) has 201 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 12 reviews with 4 stars · Clear filters
Customer support was great for refunding me the first payment going through when I asked for a refund and getting back to me quickly.
By Carlos C.
Response from Loóna· May 2, 2024
Dear Carlos, Thank you very much for your kind words! We’re so happy that we could give you a 5-star experience. Wishing you many more enjoyable moments with Loóna!💜🌙 Warmest regards, Loóna team
Liked the stories, color schemes and music but there are free resources elsewhere and I couldn't afford the fee.
By Denise V.
Response from Loóna· May 2, 2024
Dear Denise, Thank you so much for taking the time to leave an excellent rating. 💜We will be looking forward to welcoming you on board! Warmest regards, Loóna team
I was unhappy at first. I tried the Free Trial. I liked it, but didn't seem to use it as often as I thought I would. I made sure to send an email to cancel the trial before auto-charge date to avoid being billed. I got a notification from my bank that I was still charged $59.99 plus Overdraft Fee! I tried to call customer service, but they only provided an email. I sent an email 3x and finally got a response. They resolved the issue and gave a refund. Otherwise, good content.
By Amore B.
Response from Loóna· May 3, 2024
Dear Amore, Thank you for the feedback! We hope that one day you will give us another try - we will be looking forward to it!💜 Warmest regards, Loóna team
Приложение просто класс, до его регулярного использования очень плохо спала. Мне всё понравилось: музыка, рассказ, голос, а особенно, графика, до мелочей продумано и нарисовано😍 Действительно помогает на время обо всём забыть, расслабиться, погрузиться в мир рассказа. Только вот после последнего обновления полностью английский язык и ничего непонятно😢 Мне необходимо ваше приложение, в моей стране война (Украина) и хоть как-то нужно отвлекаться от страшных мыслей и событий 😭
By Анита В.
Response from Loóna· May 14, 2024
Анита, добрый день! Спасибо за ваш отзыв - ваша поддержка очень ценная для нас! Надеемся, что Loóna продолжит приносить вам удовольствие и помогать вам в трудные времена. С пожеланиями крепких снов, Команда Loóna
