Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
201 reviews
LoónaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loóna helps you disconnect from a long, stressful day and slip into the right mood for sleep 🌙
Loóna (loona.app) has 201 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 119 reviews with 5 stars · Clear filters
App is so soothing and calming, and the customer service is outstanding!
By Dawn
Response from Loóna· Apr 30, 2024
Dear Dawn, Thank you for your feedback! We're glad to hear that you find Loóna calming, and we greatly appreciate your kind words about our support fairies. Wishing you many more relaxing moments with Loóna! 💜🌙 Warmest regards, Loóna team
I noticed an error on one of the sleepscapes so I couldn't progress or complete it. I emailed Customer Service and received an initial automated response then I received an email advising that the problem had been flagged with the correct department for them to fix the issue.
By Jenny P.
Response from Loóna· May 1, 2024
Dear Jenny, Thank you so much for taking the time to leave an excellent rating. We appreciate your feedback and wish you many more relaxing moments with Loóna! 💜🌙 Warmest regards, Loóna team
I love the sleep scapes. The narrators ensorb you into the stories. I'm ready for a new magical portal. A great adventure. I love when you are finished with the sleep scape the colors are beautiful and in 3D looks so real. With the narrator and the music its so relaxing I like the older narrator his voice just draws me in the story. Thanks for making something so visually stunning keep doing what you are doing. Waiting for the next great adventure...... Sincerely Luminous
By Crystal W.
Response from Loóna· May 1, 2024
Dear Luminous, Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying Loóna and it helps you relax. Your appreciation for the narrators and the immersive experience means a lot to us. We're constantly working to bring new escapes to our users, so stay tuned for more! Wishing you many more restful nights and delightful experiences with Loóna! 💜🌙 Warmest regards, Loóna team
The team was very helpful and understanding. They issued my refund quickly and without complications. Definitely more willing to consider them in the future considering how kind they were.
By LYNDSEY N.
Response from Loóna· May 1, 2024
Dear Lyndsey, Thank you for your feedback and kind words about the work of our support fairies - your satisfaction is our priority! We will be looking forward to welcoming you on board!💜 Warmest regards, Loóna team
This is an excellent app. I use it every night for relaxation and to prepare for sleep. Each sleepscape is imaginative and beautiful. The narrators are expertly matched to the story they tell. Highly recommended.
By Revelynne
Response from Loóna· May 1, 2024
Dear Revelynne, Thank you for your kind words and recommendation! We're thrilled to hear that you're enjoying Loóna - it means the world to us. Wishing you many more delightful experiences with Loóna! 💜🌙 Warmest regards, Loóna team
For me, Loóna has been a life saver. I don’t use it every night. However, when I go through those periods of time when sleep just won’t come naturally, I no longer have to lie awake for hours on end. Loóna Often has me falling asleep halfway through the sleepscape - some in just 5-10 minutes. This is a fantastic app!
By Michael R.
Response from Loóna· May 1, 2024
Dear Michael, Thank you for sharing your experience with us! We're delighted to hear that Loóna has been helpful for improving your sleep and wish you many more peaceful nights and restful sleep with Loóna! 💜🌙 Warmest regards, Loóna team
I would recommend this to anyone who has any trouble falling asleep or wanting to go to sleep. My husband loves watching tv, so I watch it with him but it makes it hard for me to want to go to sleep sometimes. This is the perfect bedtime transition in our digital age—it makes bedtime very enjoyable, helps me disengage from any negative mental landslides, and makes me smile.
By AShort
Response from Loóna· May 3, 2024
Hello there, Thank you for your kind words! We're delighted to hear that Loóna has been able to help you disengage from any negative thoughts - it inspires us a lot! Wishing you many peaceful and rejuvenating evenings ahead!🌙 Warmest regards, Loóna team
I love the stories, music, colors, and the new added breathing exercises. This app helped me get over my insomnia.
By Lidia V.
Response from Loóna· May 2, 2024
Dear Lidia, We are very happy to know that Loóna was helpful - it inspires us a lot! Thank you very much for the feedback and we wish you many more peaceful nights with Loóna!💜🌙 Warmest regards, Loóna team
