LogistiCareReviews of logisticare.com

I don't give it 0 stars because I can't. These are negligent and inhumane people. My grandmother is 93 years old and her cataract surgery took me months. I had to make the appointment three times because the driver never showed up and they never came looking for us. They ended up sending Uber to me. grandmother with a recently operated pacemaker hrs after surgery in a wheel chair I hope to God that some lawyer reads this and calls me because this is not done to anyone God bless everyone who reads this message.

Since Modivcare transportation services are covered through my UnitedHealthcare Medicare Advantage plan, I expected my roundtrip reservation in February to be very professional, prompt, and let me know when my ride was arriving via a text or phone call. Instead, the driver cancelled both of my trips saying I wasn't out front of my residence and doctor's office. Since my doctor's appointment was for a Colonoscopy, I ended up driving my self to the surgical center and being 35 minutes late. When my procedure was completed, I waited for word from the driver he or she was in the parking lot. No communication at all! I had to call Modivcare for information and they said my ride home was cancelled. I was furious with them! They sent an Uber driver to pick me up that took close to 2 hours to arrive. Why do Insurance companies use this company when they are so incompetent? Patient's deserve better treatment!

If I could put a zero I would this company is unprofessional and ran by what seems to be every foreigner they can find so we can barely understand them when they talk. I’ve been trying to get a standing order for months they can’t figure out how to recieve a fax. Last year they told me nobody really checks the fax machine so in becomes over flowed your paper probably got lost how are we supposed to work with a a company like this oh yeah we have to cuz it’s the only service are insurance will help with and LogistiCare know this and take advantage of the elderly, disabled and addicted who need actual help but the company always gives you the runaround. Worst phone service possible none of the employees that use the phone service have a clue about ANYTHING.

I have never in my life conducted business with an incompetent company. For two in a roll we have miss appointments. The lies they tell are unbelievable. Instead of saying that they have a driver, I would have respect the truth, they do not have one. We could of made other arrangements. Still waiting for supervisor to call, that's been an hour ago. Give Lyft or Uber the business!

I am not only reviewing LogistiCare but also HUMANA for having them as their transport for medicare patients. I am currently having to travel for chemo weekly and end up having to order a Lyft or Uber to continue my treatment. I have abt 15 complaints directed to Logisticare and Humana. Some appts were flat out missed and the Dr office charged me 50.00 no show fee even after calling w/explanation. Neither of these entities reimburse me for the +100 out of pocket for my last 2 chemo treatments. Stay away is my caution...if I could give a minus 5 star I would

There have been times when drivers showed up too late or not at all. When a patient is late or misses an appointment due to lack of transportation their case is closed out and they lose the doctor or phycility. I have been picked up too early at times and had to wait outside due to place not being open yet, on other early pick ups I was late and lost the appointment even after being picked up so early. I have had to wait in the vehicle while another rider was inside taking a shower, also making me miss an appointment. I have lost 2 new doctors and 1 current doctor because of issues outside of my control. I have been talked to so rudely my modivcare phone schedulers. Things that were a drivers fault, I was blamed. They will over crowd vehicles to the point you can't set comfortably or safely. Things need to go back to private carriers, all rides scheduled by persons local dss office and only 1 client being transported with any attendant if necessary. They discuss other clients with clients which is a violation of clients rights. Changing the name and a few drivers doesn't make the company better. If I didn't have to use them I wouldn't.

This is the most unfriendly, uncaring, group of telephone customer service representatives I have ever encountered in my life! Where do they get these people from? Awful experience! Can I rate them a -O?

If I could give zero stars I would. Modivcare/Logisticare only changed its name. It's still the most unprofessional, incompetent unreliable company ever. They'll lie to you saying you have a driver, and day before trip, they'll say they was unable to secure you a driver. I schedules almost 30days ahead, but still no driver. They request 24hr notice if we cancel but they said they have until 6am the day of trip to find a ride. Then expects me to find someone to drive me 50 miles for $14 & change. Of course they say it's only 46 miles. If you send for gas reimbursement, it's usually denied for something that has nothing to do with you. For instance they said they sent a Lyft for me, well I never rode a Lyft a day in my life. So trip wasn't paid. I wish we could cancel contract with them for a reliable, caring company. These people do not care