Not Their Mistake, but Fixed It
I have used something each day for about 25 years, and I love it. It’s extremely small, and sparkly and looks just so glamorous when pulled from your purse. Twenty-five years ago, my young daughter liked it, too. She just wanted to hold it or touch it. Now she’s grown, but I noticed her still looking at it as she did back then. So I had one shipped to her. It was lost in transit and not easy to recover. I was sick. Many emails and messages later, after all the details were received, the company quickly sent a replacement. The fact that this article lis still being made 25 years later says a lot about their fashion sense and intuitiveness. I will always appreciate the hours spent on my order, They knew it was a special one, and they stayed with it until the end even though they didn’t create the problem.
By paula S.
Response from Lodis.com· Jul 11, 2026
Paula, thank you for sharing this. A piece passed from your hands to your daughter's, across 25 years that's exactly why we do what we do. We'll always go the distance for a story like yours.