Birthday lobstersFrom the customer service to the end…
From the customer service to the end product I had an excellent experience. Ordered 5 lobsters and clam chowder— highly recommend.
By customer
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
711 reviews
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The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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From the customer service to the end product I had an excellent experience. Ordered 5 lobsters and clam chowder— highly recommend.
By customer
Lobsters Online has the best customer service. They care the products they sold. After initial communication with them, issue was resolved right away! Will order again.
By Jing W.
Had a problem with shipping, all on FedEx, shared it with the company via email they replaced the 20 lb boat run box free to us they even wouldn't let us pay shipping, they really stepped up, thank-you, would buy again or recommend to a friend
By Michael T.
The lobsters were amazing. The ordering online was super easy. Highly recommended.
By Mike
Great communication, top quality service and product.
By Ehsteinert
received exactly what I ordered in great shape, on time, with healthy live lobsters. Couple that with the ease of ordering online and at fair prices and you've got a winning combination to rely on. thanks
By dino
We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters were alive and some of the sweetest lobster we’ve had! We will definitely be ordering again!
By Melissa
Bought two boat run boxes for our family vacation in the Outer Banks. The lobsters arrived on time, perfectly packed, and fresh. We had a lobster boil for 40 people and the next day had lobster rolls (New England style). Lobster Online was easy to do business with and delivered a great product!
By richard M.