Lo & SonsReviews of loandsons.com

I agree with the previous reviewer. Not all reviews are published on their website therefore provides, in geniune feedback of the produrct and service. The concept brand is great but the product quality does not live up to the price they are charging. Customer service is present until the problem is too hard to deal with. They don't even send an invoice as proof of purchase and relies soley on the purchaser order slip marked completed.

The company will advertise a sale of 25%, and offer a new customer discount of $20.00 at the same time. There is nothing written anywhere on the site that these cannot be combined. Repeated tries to purchase an item with both promotions does not work. It took the company a few days to get back to me, and by that time the sale was over, and they would NOT honor the sale and the promo, despite my email stating the technical difficulties I had making the purchase. In fact, they just stopped communication. Lo and Sons does not have a clear policy regarding their sales and promos in writing, and they seem to not care about this or alienating potential customers.

I have been a longtime fan- I have the OG bag for more than a decade that still looks great. Unfortunately, their quality and ethics have both declined. I bought the Catalina supreme tote on final sale. A gamble, but I loved previous purchases. It’s clunky and the zippers are honestly terrible. I’ve fought with the zippers every time I try to zip. It’s like the shape of the bag combined with the quality of the zipper just don’t work. But the worst part is I wrote a review, verified my email address when requested, and the review hadn’t been posted a week later. They are hiding the honest reviews that are critical.

Great quality and value, and helpful customer service