Living SpacesReviews of livingspaces.com

I order a couch back in July it's now September. No one can explain or advise when I'll receive my funture. I have called everyday this week sept.5-8 for clarity on delivery. It's becoming frustrating and customer service is horrible I get told something different every time I speak with someone. They take your money easily but then aren't concerned about your delivery. I would advise not to shop here as this will be my last time purchasing anything from here. I would rather go to Ashley funture.

Living Spaces is one of the worst companies I have ever tried to buy anything from. I ordered a six-piece sofa from them a few months back. After two months of wait and nearly half a dozen confirmations of the delivery date and time, I cleared up my calendar and emptied out my living room for the delivery of the new sofa. They call a couple of hours before the delivery window that they don't actually have one of the chairs of the sofa in stock, and don't know an exact date when it will be - likely in a few weeks. Oh well. We are disappointed and highly inconvenienced, but decide we will wait a few weeks for the whole set to become available again. And then it gets worse from there. A delivery crew arrives on the originally scheduled day with one of the six sofa pieces. Needless to say, that one piece is not usable on its own. We tell them we want all six pieces together. They say no problem and take back that one piece. A few days later, I get an email confirming that everything is now in stock. I call to schedule delivery. A rep named 'Ivan' schedules all six pieces to be delivered a few days later. I double-check with Ivan - item by item - that all six are all in stock and will be delivered. Yippee. Ivan just hangs up mid-way through our conversation, but all else seems good. Given their track record, I call them again to just verify the info with another rep. This other rep now tells me they have actually canceled my order for one of the pieces (the one they brought on the original delivery day), since it was 'returned'. Worse, they have deducted 10% of what I paid. Then the rep proceeds to hang up on me as I am asking questions to help me digest this info. All this while, no sincere apologies, no offers to make things right, and forget about anything to offset the massive inconvenience and waste of my time this has caused us so far. I usually ignore one-off bad experiences with a company, as everyone messes up once in a while. But given that there were so many touchpoints with Living Spaces with rude reps, unhelpful/incorrect info, callousness, delays, and outright errors across the board, I think this company is a massive mess. Poor customer service is institutionalized here. Reps tell you lies, incorrect info and hang up on you - consistently. I wish I had taken the other reviews seriously before ordering.

If I could give negative stars to this company, I would. I chose a table that I loved, that fit my space perfectly. I waited for a month and was informed by email that the order shipped. But no one ever called me to schedule delivery. On one of my earliest calls to Living Spaces, I found out that Living Spaces sent the table to their logistics partner XPO, but only 2 of 3 pieces seemed to have made it. Living Spaces blamed XPO, and when I called XPO, they blamed Living Spaces. No table. No resolution. I’m guessing I called at least 10-12 times, conservatively. Now it’s six weeks past the date that my table confirmed as shipped, and just now when I called for yet another update, Living Spaces told me that it will be *another* month because they created a new order for me, pushing me to the back of the queue and causing the lead time to start all over again. That would be 15 weeks since I ordered the table and 11 weeks past the date that the table was confirmed as shipped. For the customer, this was one table, not three pieces as they say. For the customer, XPO is Living Spaces’ partner, not a party to be blamed for a customer service failure. For the customer, there is only one customer experience. Living Spaces blaming the delivery company and then making the customer wait for an *additional* 11 weeks beyond the shipment confirmation is unacceptable. The only one who pays any price whatsoever is the customer. After so many weeks of frustration, I finally cancelled my order today. I would caution any customer against ordering from this company. Their supply chain is broken, and their customer service is positively appalling.

I will never shop at Living Spaces again. I ordered a table from them in April, which their website said would be delivered in June. It finally arrived 2 and a half months after the originally scheduled delivery. They called multiple times and kept changing my delivery date, and then when I finally thought it was coming on 8/25, the driver called from the road telling me they forgot to put one of the 2 boxes on the truck, so they had to cancel. Living Spaces reassured me for months that they would compensate for all the trouble after the product was delivered. Their offer when I called today? A $25 gift card. What a joke. Nice way to treat your (ex-) customers!

Ordered a sectional couch online, it came missing some parts. Called the customer service line two days in a row early in the day to try to get parts sent to me (or the local store so I could pick it up) and was told both days that someone would call me to schedule a delivery or at least provide an update on the process. Have not received a call from anyone about updates, instead I call them for the third time, and after 30min on the phone, they are less than helpful. At least the couch is comfy, but don't order online or expect anything from their customer service department. Not worth the hassle.

I wasn’t going to post any reviews other than the one I placed on the item I purchased, but they removed it (“moderated” it) because it was too negative (even though I gave them three stars), so I’m going to make sure everyone knows about my experiences. Firstly, I had to replace the couch I purchased TWICE because this company has zero quality control. The replacement they sent was in even worse condition than the first. Finally, after three months, I have the couch I paid for. I like it, and I can see myself keeping it for a long time, but this experience (and especially the review censorship) has ensured I will never purchase an item from this company again. In fact, I’ve told my friends and family who were considering purchasing the same couch I got NOT to do so. Steer well clear of this scam.

NO, Stay Away From them and save yourself troubles They are craps...once they get a hold of your credit card, you're stuck. They will make you pay for their mistakes too - charge you re-stocking fees and refused to refund you the delivery fees even though it is their fault. They treat you like a trash.

It’s been terrible dealing with this place I have had 3 dressers delivered and all of them broken 😡 I have been dealing with this since June 11th I am waiting for my dresser and also waiting on a couch and after the experience and reading these reviews I am hoping the couch is not damaged and hopefully get the dresser delivered undamaged having spent a lot of money at this place and was going to spend a lot more that will not happen now after all the. Stuff I am going through very pissed off and disappointed I would not recommend buying or dealing with this place if you want to save yourself the aggravation all I can say is the know how to steal your joy of decorating a new house STAY AWAY from this place THEY SUCK BIG Time!!!!!!!