Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
150 reviews
Lively RootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 92 reviews with 5 stars · Clear filters
Very satisfied resolving my issue, Lively Root Team is very helpful! Thank you
By Priscil G.
Response from Lively Root· Mar 21, 2025
Hi Priscil, thank you so much for the feedback! We are glad we were able to resolve the issue.
Beautiful plant & smooth delivery
By Jente fra O.
Response from Lively Root· Mar 11, 2025
We're so glad to hear this! Thank you for taking the time to leave feedback!
Both my daughters received beautiful plants for their birthdays and now I have the perfect gift to send! I love that they have a pet safe plants category as both have very active dogs who are in to everything so I'm not concerned...very smart idea! :)
By Julie W.
Response from Lively Root· Mar 21, 2025
Thank you so much for the feedback, Julie! We're glad you're taking advantage of our Pet Friendly category :)
Great service!! Plants were wonderful. Communication was excellent (advanced notice on plant delivery). Delivery was also really good.
By Steven P.
Response from Lively Root· Mar 21, 2025
Thank you for taking the time to share feedback! We really appreciate it and are so glad everything went well with your order.
My package never arrived to the recipient. Customer support was fantastic and was able to get my issue resolved! The plant did finally arrive!
By Brooke K.
Response from Lively Root· Mar 21, 2025
Hi Brooke, we're so sorry to hear this! It looks like our Customer Service Team worked with you on a solution to this. Please let us know if you have any additional questions. Thank you!
I received a lovely plant from Lively Root as a gift but did not know who it was from. Keff was able to look up the order to retrieve the sender’s information so I can now send a proper thank you. Cheers!
By Susan R.
Response from Lively Root· Mar 21, 2025
Hi Susan, thank you so much for taking the time to provide feedback! We're glad Keff was able to help you out.
Little olive tree is awesome and already growing!!
By Julie L.
Response from Lively Root· Mar 21, 2025
Thank you for taking the time to leave this feedback Julie! We areally appreciate it and glad your Olive Tree is doing well :)
I was pleased with the condition of the plant I ordered when received. However, in comparison with the ship time I regularly experience with other online orders; receiving my plant seemed to take much longer.
By Eric S.
