Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
150 reviews
Lively RootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 92 reviews with 5 stars · Clear filters
I received a Lively Root club subscription from my son and family for Christmas. The first two plants arrived in excellent condition while the third was not so lucky. It took almost two weeks to be delivered with no cooling protection in the heat of summer. The plant was dead. I send a picture of the plant and the box to the Lively team and a new plants is on the way to me.
By PHYLLIS W.
The Lively Root Support Team was excellent. I really appreciated their kind assistance. Eileen L
By Michael & E.
Response from Lively Root· Jul 12, 2022
We're so happy to receive this feedback Eileen! Thank you for your support! - Lively Root Team
I ordered a number of plants from Lively Root. UPS decided that they had not a darn about them, and they must have sat in a hot truck and warehouse at least a week before they made it to my location. The plants had been dead. I contacted Lively root and they not only understood but replaced the plants. Was an easy interaction and I was and still am happy with everything
By jangus64
Response from Lively Root· Jul 7, 2022
Thank you for taking the time to provide this feedback! We are so sorry to hear your original plant arrived dead, but we appreciate you sticking with us and allowing us the opportunity to make things right! - Lively Root Team
Incredible customer service! My plants came damaged because of the shipping carrier turning the box upside down in transit which was out of their control and they went above and beyond to get me replacement plants! I can’t wait to get my new plants! Thank you again Lively Root and the customer service team!
By Cheryl
Response from Lively Root· Jun 29, 2022
Hi Cheryl, We are sorry to hear that your plant arrived damaged, but are so happy to hear that you had a great interaction with our Customer Service team! Thank you for giving us an opportunity to make things right. Kind Regards, Lively Root Team
