Unfortunate First Experience
Placed my order on 12/13 and received FedEx shipping information on 12/16. Contacted them on 12/20 as my order had still not been tendered to FedEx and got a quick reply on 12/21 that they were checking with the warehouse. Did not receive a follow up to that and eventually contacted FedEx on Christmas Eve. They had still not been given the package. Package was finally tendered to FedEx after Christmas on 12/26 and received on 12/28. It was disappointing to have ordered it so early and still have to show up empty handed at Christmas. I was also disappointed that I didn't get a follow up after 12/21, never got an explanation nor any apology for the delay.
By Jason A.
Response from LIVE GRUND· Jan 2, 2020
Thank you for your feedback. This should have been sent to you on time and I'm sorry it wasn't. I'll reach out via email as well ~ Eric