LitJoy CrateReviews of litjoycrate.com

The worst subscription box I have ever ordered. It took six months to arrive, and when it did some of the items were broken, and the remaining items were cheap dollar store quality. For 70 dollars I could have purchased better Harry Potter collectables. They are refusing a refund as well. Very rude customer service. Save your money.

I had been a subscriber with them for years and would buy most of the special edition stuff on top of the monthly crates. One of the package the shipped which contained roughly 100$ worth of merch was shown as delivered but I hadn't received it. I contacted the company and they replied that they're not responsible for that. (Mind you I had placed that order before they started charging extra to "insure" the package against such things. Considering that most packages I get from them have a high value it would be ridiculous for me to keep ordering from them if they can't do anything when things like that happened. But the absolute WORST part about all of this is that in the last year only I spent OVER 1300$ with them and they chose to let me cancel all my unshipped orders and subscription rather than either send me the package again or reimburse me. I used to love them, now I'm disgusted by their customer service. They are quite literally loosing hundreds of dollars with me for a 100$ package.

Considering their crates are about 70$ after taxes and shipping, the fact that you only get about 5 items is pretty bad. Other boxes will fill it to the brim, but litjoy seems to fill over half the box with paper filler. Not to mention that half the items are paper and the artwork is super dramatic and weird. The add ons to the box should be in the box. Why did I pay 70$ for a glass sized golfball, a bookmark, a piece of paper, a picture of artwork that looks nothing like the characters, and a 4in stained glass that didnt even come with a hanger? No clue but I magically unsubscribed. 10/10 would recommend not buying it and wait until others have reviewed it on youtube. They havent been selling out lately (wonder why) so you don't have to unknowingly pay for trash. The rememberall was about the only cool thing about this box, but you can buy it w/o the other junk.

Bought the Strange the Dreamer set for my sister, because she wanted it for her birthday. Less than 24 hours after placing my order, she changed her mind and so I emailed Litjoy asking if they could cancel my order because of the above. They told me they cannot cancel orders, and that it’s my fault for not reading their T&Cs. I said I read and understood them, however this set has not even been produced or shipped yet - it’s not due to ship until June! They haven’t even sold out, they could easily cancel my order and sell it again without even having to relist the book on their website - but they wouldn’t because they want the money more than loyal customers. That’s just greed over customer care, and I will not be using Litjoy again.