Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
22 reviews
Liquid I.V.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Liquid I.V.®, we strive to keep innovating and challenging the norm. We look for opportunities to be our very best, both for people and the planet. Over the last decade, we’ve made our mark, unlocking a new category of superior powdered hydration solutions. We defied conventional hydration and transformed it through advanced science and clinically backed ingredients in refreshing true-to-fruit flavors, turning ordinary water into extraordinary hydration. When we refuse to compromise, disruption is not just possible, but inevitable—and this is a value we stick to at every touchpoint, from sourcing our ingredients to our Impact Program.
Liquid I.V. (liquid-iv.com) has 22 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 15 reviews with 1 star · Clear filters
ordered a subscription of 2 flavors August 23. It is now August 28 and my order hasn't shipped. I have emailed twice, with no response. I have called, and there is an automated message that plays and then it hangs up on you.
By Collette C.
I ordered over 100 dollars worth of product and 8 days later still had no indication that the order had shipped out. No big deal I figured I will just email them asking about the status of my order. The reply I get is just a 20 dollar refund and no actual answer to my question and now I am even more uncertain as to WTH is going on with my order. If something is back ordered just tell me. If it is taking longer to ship out for whatever reason that is fine but they should still be telling the customer these things. Not to mention they use shopify for tracking packages which is a literal data scraping customer data selling scam.
By ᚨᛚᚦᛟᛉᚷᚱᚨᛉ V.
June 24 2024 ordered over $75 dollars of product today is July 8th 2024 still no product. Not able to reach anyone in customer support have sent many emails no response! Has taken money out of my account for purchase day of order!!!
By Winde B.
I ordered 1 week ago, since I still can't get any information that it is still being prepared or on the way, I reached customer service both via chat and e-mail. 0 answer, as if I'm talking to the wall. I will not order again, that's for sure.
By mert
Horrible - no, actually, non-existent customer service. Won’t pick up phone, chat disabled, contact form and direct email all without any response whatsoever. Ordered over 2 weeks ago and hasn’t shipped/no update on what’s happening. Obviously last time I ordered.
By F. W.
I have ordered from them about every two weeks for the last 18 months. TERRIBLE CUSTOMER SERVICE. I received a damaged product recently, and I have yet to get in touch with anyone. No one will return my calls or emails. For this reason alone, they have lost all of my business.
By Ashley P.
Very Bad Customer Service, Putting me on Hold for too Long and cancel my Orders. No proper reply ........
By Amir S.
