Lionbridge Technologies, LLCReviews of lionbridge.com

Unfortunately, I went through an extremely shocking experience with Lionbridge / TELUS International. An experience that clearly shows how some of these companies can operate with zero transparency, zero professionalism, and absolutely no respect for the people who actually do the work. I completed all assigned tasks. The work was fully accepted. And the moment they received everything, here’s what happened: – My account was suddenly closed with no explanation – My earned payment was withheld – No response… no clarification… no professionalism whatsoever When a company behaves like this, anyone has the right to question: Is this how a trustworthy organization operates? Does any legitimate, ethical company take the work, shut down the worker’s account, and disappear without paying them? I am sharing this publicly as a clear warning. What happened to me is outright exploitation, completely unacceptable behavior, and strongly resembles practices that no reputable company should ever be associated with. I have already submitted a formal complaint to Amazon with full evidence, and I will continue with every legal step available. If you are considering working with this company… Keep your eyes wide open. Anyone who needs proof, details, or documentation— I am fully prepared to share everything.

freelance translators often center on low pay, complex proprietary software, poor project management communication, and payment issues, rather than the quality of the work itself. Lionbridge itself highlights a rigorous quality control process, including human post-editing of AI translations, to ensure accuracy

So I'm at a project manager named Mark on telegram who offered me a contract position translating English document to French when it came time to pay he sent me to some bogus bank manager from bogus unregulated bank called Apex in which they expect me to pay money to get paid which is absolutely ridiculous don't trust Mark the project manager on telegram he's no good he will rip you off and you will not get paid

Incompetent AI peddlers. I work in one of their subcontractor teams and we've had a running project with them for 3 years now. We spend more time arguing with them about incorporating AI features (which make the translation unusable or force us to spend twice as much time on editing) and upkeep of resources like glossaries (that they don't even bother to update/correct) than we do on actual work. Their managers are incapable of handling even the simplest tasks or answering the most basic questions. Stay away if you care about the quality of translation for your project.

This team purposely sends these projects in the middle of the night at local time to avoid a job well done. With the work delivered within the required parameters, they will claim that posters on the walls are on screen texts and we must guess the names of speakers who have never been mentioned by anyone, state that "due to our mistakes, we won't get paid for the work" that was done with effort and in the middle of the night. It's very disappointing, after more than 20 years of partnership, to see translators treated in this disrespectful way.

Stealing interpreted work hours and not payment. I was expecting $500 plus dollars this Feb 15th payment and only received $24 only 24/0.6)==40 mins while I racked up close to 850 mins of calls during that pay period.

I have been waiting for my payment since December 2024. I received an email late last night that a payment would be uploaded. I constantly checked but nothing was there last night. This morning when I woke up I checked and saw the payment at 7 AM this morning. I requested a payout and the policy on Gengo is payments requested before 5PM will be on the 3rd will be on the 10th. I requested and they gave me a date of the 25th. I am appalled and confused, and quite frankly disgusted that I have to wait for my money this long. Between when I submitted my annotations to this time, I have emailed the team back and forth to have my payment uploaded and fixed to the full amount after ya’ll paid me 11.00 last month. Now I will have to wait until the 25th for money that should have been paid from last month. Additionally, this is the only business I know that decided to push back payments because of a holiday, and they did it because of Christmas, delaying payments for another day. PAY ME MY MONEY!

I am the leader of a technical team composed of highly skilled professionals, including engineers and technicians, who work on demanding projects for high-profile clients like Meta. We completed this work for Lionbridge. Despite our expertise and contributions, Gengo’s handling of payouts has been deeply disappointing. 1. Payout Delays and Poor Scheduling: Gengo promises payouts on the 10th and 25th of each month. Today is December 22nd, and I was assured my payout would be processed on the 25th. However, I have now been told I won’t receive payment until January 10th—even during the Christmas period, when timely payouts are critical for many of us. This is unacceptable, especially when Meta and other clients Lionbridge contracts us for are known for paying on time. It is frustrating to be caught in the middle, waiting for Gengo to release payments we are owed. 2. Lack of Flexibility and Communication: Gengo’s support team has repeatedly ignored the urgency of the situation, despite me explaining that I need these funds to pay my team. They refuse to escalate my request to a senior finance manager and instead stick to generic, unhelpful responses. This demonstrates a lack of care for the people who keep their projects running smoothly. 3. Hidden Fees and Transparency Issues: Our earnings are already reduced significantly due to Gengo’s platform fees, PayPal fees, and poor exchange rates. These deductions are not clearly communicated upfront. For a company that expects the highest level of professionalism from its freelancers and teams, this lack of transparency is both frustrating and unfair. 4. Disrespect for High-Level Professionals: We are not just individual translators; we are a team of engineers and technicians who deliver technical expertise to Gengo’s clients. For a company working with globally respected brands like Meta, their failure to meet basic financial obligations reflects poorly on their operations. Conclusion: While the projects we’ve worked on through Gengo are rewarding, the payout system and lack of respect for freelancers and their teams overshadow any benefits. Lionbridge, the company we worked with for Meta, should reconsider its partnership with Gengo, as this kind of treatment is unacceptable for professional teams like ours. Our reputation is directly tied to both companies, and Gengo’s failure to deliver on time is damaging that reputation. Lionbridge must be aware of the poor treatment that contractors face through Gengo, and this issue must be addressed for the sake of both the workers and the reputation of all parties involved. Furthermore, we had agreed to a different amount with Lionbridge, but Gengo’s platform cuts a significant amount from our pay, and the only payout option is PayPal, which also charges additional fees, further reducing our income. Additionally, Gengo separates payments if the payout amount exceeds $5000, which causes further delays and complications. These actions, combined with the already poor payout timing, create an unacceptable situation for professional teams like ours. If this issue is not resolved, I will be left with no choice but to escalate the matter. I will inform my entire team to share their complaints on all relevant platforms, including Trustpilot, Glassdoor, and professional forums. Additionally, I will notify our clients directly about these issues, as their reputations are tied to Gengo’s performance. Lionbridge, as our employer, must also take a stand on this issue. I urge Gengo and Lionbridge to reconsider their payout policies, especially during critical times like the holiday season, and treat their technical teams with the respect they deserve.