LINSY HOMEReviews of linsyhome.com

Stay away! They will not honor their warranty. Couch broke while still under warranty. They refuse to replace because they “don’t have the replacement parts” yet they are still selling the same couch on Amazon and on their website. They won’t send someone to repair. Their only “replacement” option is for us to buy another couch from them and they would offer a “small discount” as a “gesture of goodwill”.

We do not like the feel of the fabric and the return policy is horrendous

We received our shipment in full and assembled it but found it incredibly uncomfortable and my skin started to break out from the material. Not sure if there is some type of fabric treatment on the pieces from the warehouse but any bare skin started to itch and little bumps formed. I have been trying to contact customer service for a full day and there is no telephone number, no one is responding to their online chat and no one has responded to the message through their website. We want to return the items but now that they have been opened and set up we have to pay to ship them back and pay a restocking fee of 10% of the purchase price for them even though we physically cannot use them without my skin irritated.

We purchased a mattress topper that literally fell apart one year later. I have 5 herniated discs and 2 bone diseases. For reference, I'm 5'1" and weigh 112 pounds. This is not something purchased for comfort but for health. The warranty is utter crap. They are only offering a cheap grade replacement, not a high end replacement that we purchased. No refund. Nothing. DO NOT BUY. Trust me. You don't want to go through the hassle of repeated back and forth emails just to find out that the 10 year warranty is just a bunch of hot air. The company doesn't care about their customers, clearly.

False Advertising. It doesnt look as advertised. The fabric in the photo looks soft and it isnt soft. The cushions look cloud like in the photos but they are not. Not good quality at all. Customer Service hasn't been helpful. Returns cost 10% of your total cost even though it's not as advertised. Overall, unhappy and would not buy from here again.

Have to wait 24 hours for a reply back each time and still have yet to figure out how to do a return

I placed an order immediately noticed the address was wrong so I emailed support as it stated on the confirmation email. Nothing was done and I needed to refuse the order

According to the Shop app which is what Linsy Home uses for tracking, it said that my order was expected May 3. It even said that delivery was guaranteed. As of today (May 7th), I've still not received anything. I emailed Linsy support, and the reply I received wasn't written coherently. I emailed them back to confirm that they understood that nothing has arrived. It's been more than 24 hours, and I've received no reply. I still have no idea where my coach is.