Lilly PulitzerReviews of lillypulitzer.com

The worst us customer service in the world is they don’t answer the phone and they do not respond to emails and they did not put me my free gift after I spent over $200

Worst customer service. Placed an order of over $1000. One of the shipments with items valuing over $900 got delivered to wrong address. It took half a day to talk to a customer service agent to get situation rectified. I will never deal with this company again.

Wish I could give NO STARS, worst customer service on the planet! No one answers a phone call, bots run the chat and are worthless, and online gives no options to answer questions or concerns. Spent $300+ and was returning an item under $100 that came with a FREE GIFT. Lilly wanted the FREE gift back because I didn't spend $2 more! Take your entire crap filled order back! Never shopping here again! Shop elsewhere! Shop where there are people working and are friendly and show courtesy. Will dispute the charges!

My girlfriend is a long time supporter of Lily and their brand. She recently ordered a dress and a few other articles on their flash sale, The dress was tagged with the size she ordered, but was incorrectly marked, and the other items were the wrong pattern and color, She spent an hour on hold only to have an auto bot. Tell her no one was available to take her call from customer service and hung up on her. The website AI chat not automatically disconnected her. The local store can’t help her so they leave us with no option but to put a credit card charge back in because we received no item out of the entire order that was correct With the prices that Lily Pulitzer charges, they can afford a customer service department and they don’t have one. It’s nonexistent. The main positive to come out of this experiences that she has done with Lily, and I no longer have to buy her these old lady patterns

I ordered a dress with optional overnight shipping on 2/7/24. I never arrived. Fedex stated it was lost and asked that I notify the shipper. I sent Pulitzer the email from FEdex, they have never responded. Its 2 weeks later, no dress, no response and no money. Pulitzer ignores messages. And has stolen my money . This company can't be trusted.

I ordered three items, all full price and refundable. I returned them all within a week of receiving them, and received confirmation that they had all been received by Lilly Pulitzer. However, my bank statement showed that they only refunded me for two of the items. A couple of days later, an item I didn’t order arrived with no packing slip. I have no way to return this item and they owe me over $75 for the item I already returned. I’ve been trying for two weeks to reach customer service with no response.

Lilly Pulitzer refuses to answer phone calls, emails, and online messages. Just as they have ignored BBB complaints filed against them for their shady business practices. They have been trying to evade refunding me for merchandise returned, so action has been taken with the Federal Trade Commission for their fraudulent ways.

can not get through on phone to customer service earrings came broken looked like junk and they were expensive done with lilly