Lights.comReviews of lights.com

Ordered fixtures 1.5 months ago and 2/3 still not delivered causing a delayed project completion and extra electrician visit. Denied my very reasonable request to overnight. Horrible experience with very slow or no response to questions. They were apparently investigating but no one told me until I finally got someone on the phone and insisted on some explanation for delayed delivery.

I made an order 2/12/24 for over $650. Half the order shipped on 2/24, and I was notified the other items were back ordered and would arrive 4/24. Then it was a shipping delay: 5/22. Then, another delay: 6/7. At that point I tried calling them but the 800# didn’t work. So I emailed. By now it was the end of May and my renovation, for which I needed lights, …needed to install the lights. So I could wait no longer and had to buy something else (obviously, from another vendor) to install. I initiated a return for the unopened box from Lights. At the same time, another delay pushed the estimated date to the unshipped item to 6/19… remember I ordered in February! I shipped back the received and unopened box on 6/7. After a couple of weeks, we noticed we still weren’t refunded, and started corresponding with CS. We quickly realized we were talking not to a person but to ChatGPT (a service called Richpanel), who was making a preprogrammed excuse about “system upgrades” and “accounting approval” to avoid giving us back our money. So yeah, it’s the end of July and Lights has all of their product AND my money. It’s a scam. Maybe this was a real company once, but it’s not now.

Ordered on 31 Oct 19 from GMA Deals & Steals promotion, lights.com processed my order on 04 Nov & received items on the 10th. Some items didn't perform as expected & some were falling apart. Wanted to return some items but was informed that there was a 7 day return policy from time of ORDER. I cannot find this policy anywhere. When I ordered these items, it was not posted that these items were a final sale purchase. I was under the impression that these items were promotional items not clearance items. No where on their website does lights.com cover or state a promotional return policy & nowhere on my packing slip does it state this order is final. Cloaking is unacceptable business practice.