LightBurn SoftwareReviews of lightburnsoftware.com

With every new update, Lightburn introduces new issues. If something isn't broken, there's no need to change it. This software has the potential to be excellent, but these constant changes make it unnecessarily frustrating for users. Disappointed.

Hopeless software and ignorant customer support. I would not pay for it if I new how much of my time it will waste.

Garbage software, updated and now all my setting have been lost. Spend time finding my setting again... save, quit. Next time I load up, settings all reverted to default. Cant import settings becaues you can only do that on a New file... which still dosen't work. Just utterly bizarre and or stupid programing/updating. Totally pointless software if I cant load up and have all my setting there ready to go. Reply: it's a bug acknowledged on your forums, I have two licenses and have used Light burn for years. I've not changed windows settings. No I've not email Support. I'm too busy trying to dial my settings back in to do my work to email them... However what's the point, everything is going to change to pointless default 6000 speed, 20% power when I open the program tomorrow. Anyway it's not my fault here. I can use my second PC and laser that has not updated for 2+ years and it works as you expect. My bang up to date license and PC, I'll spend a ton of time having to change everything to how it was when I shut down last. Get it fixed!

Support is non responsive. Does not reply to emails. Support matrix indicates product is supported on Ubuntu 22.04 but fails to connect to the laser. Have spent more than a week reinstalling and following the install guide only to have the product fail. Lightburn might be the better software but if there are any, and I mean any issues, LightBurn simply fails to support it's customers. Lightburn has yet to resolve this issue. Support does not respond to emails, unable to resolve issue, doesn't acknowledge that tickets have been submitted, ask for a review when the ticket has not been resolved. Have followed the documentation provided by LightBurn with no success. Would NEVER recommend this software to anyone. UPDATE: Support has responded and resolved the issue.

I purchased the software licence from lightburn I installed it on my computer which works great .but when I tried to install on my laptop it won't let me saying I've already installed it 2 times but I've only used it once. so be aware