Fantastic customer service on problems…
Fantastic customer service on problems I was having during setup. The software is top notch also. Best company I have worked with in years... keep up the great work.
By Kevin B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
207 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LightBurn is better layout, editing, and control software for your laser cutter. It is a native application written for Windows and macOS.
LightBurn Software (lightburnsoftware.com) has 207 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 171 reviews with 5 stars · Clear filters
Fantastic customer service on problems I was having during setup. The software is top notch also. Best company I have worked with in years... keep up the great work.
By Kevin B.
Excelente. Atendimento exemplar
By Edson G.
Great SW and great support.
By Rory B.
Szybka i jasna pomoc😃
By Adrian J.
Ottima assistenza, software fantastico , team sempre pronto alle nostre esigenze per migliorarlo.
By Mauro C.
Raskt svar på mail
By Mette N.
Ich hatte Probleme mit meinem PC in Sachen LightBurn, Kundenservice eine Mail geschrieben, das Probleme erklärt. Der Kundenservice hat sich sehr schnell gemeldet und mein Problem war Geschichte, der Kundenservice konnte perfekt helfen und nun Funktioniert alles wie erwartet zu 100 % und möchte den Kundenservice noch mal vielen lieben Dank sagen. Das ist für mich Kundenservice kompetent und Hilfsbereit.
By Ralf H.
Had a problem with the latest issue I emailed lightburn and got a detailed description of how to put it right ,but not being in to computer's , except for using it to work my laser I managed to get it going ,but when I switched it on later it had the same problem,I informed lightburn and they emailed me an idiot proof way which I could understand, just like to thank them for there help and patience Ray Smith.
By Ray S.