Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
62 reviews
LightandFaithSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Company Name: Light and FaithWebsite: lightandfaith.comLocation: Albuquerque, New Mexico, USAEmail: [email protected]: E-commerce – Faith-Inspired Apparel & AccessoriesAbout Us:Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life.Our product range includes:Apparel: Comfortable and stylish clothing featuring faith-based messages.Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs.Accessories: Items that serve as daily reminders of hope, love, and faith.We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity.Customer Commitment:Production Time: 2–3 business daysShipping Time: 8–12 business daysShipping Policy: Free shipping on orders over $68Returns: Hassle-free return policy to ensure customer satisfactionConnect with Us:Facebook: facebook.com/lightandfaithshopInstagram: instagram.com/lightandfaithYouTube: youtube.com/@lightandfaithJoin our community and let your light shine through faith-inspired living.
LightandFaith (lightandfaith.com) has 62 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 27 reviews with 1 star · Clear filters
I have only received an email indicating that you received my order but I have not received the item I ordered but my credit card was charged.
By Jan W.
Response from LightandFaith· Sep 25, 2026
Hello, we have checked with the carrier and confirmed that you successfully received the package. Delivery details are updated in the order's tracking section rather than via email. Thank you for your purchase and for supporting our shop—have a nice day~
If I could give a zero-star rating, I would. I reached out via email twice and still haven't received a response. I ordered my cup on April 30th and still haven't received my order. It's May 18th.
By Wyatt
Response from LightandFaith· Sep 25, 2026
Hello, we replied to your email immediately after you contacted us and sent you the detailed tracking information for your order; please check your spam folder to see if the email ended up there. The order was successfully delivered to your address—confirmed by a photo provided by the carrier—just two days after you emailed us, arriving right within the estimated timeframe. Thank you for your purchase and for supporting our shop.
I’ve been emailing and trying to get a refund on a product and no one is responding. Product I purchased was very nice but wayyyy too small. I am very disappointed in their customer service. I will never order another product from this company. They are not very faith based as they say they are.
By Elayne
Response from LightandFaith· May 11, 2026
I see you selected 8 inches. We sent the correct size you chose. And we haven't received any email from you.
Ordered on 3/23. Delivered 4/13. I intended this “table decoration” to be my Easter centerpiece. Guess I didn’t read the fine print to see that it was only 4 inches!!! I am thoroughly disappointed that I spent that amount on a tiny ornament.
By Mary G.
Response from LightandFaith· May 11, 2026
You only pay $28 for that size. You can choose a larger size.
Disappointed-description misleading. It was one small, flat piece of wood with image printed on it. Backside is unfinished and it sets into a little stand. Not worth what i paid for it.
By Mary A.
Still haven't received my order.
By Gary B.
Response from LightandFaith· Apr 3, 2026
Hello, you placed your order on March 22nd, and today is only 10 days since you placed it, and the tracking number still shows it's in transit. We have clearly stated on our website that the product takes approximately 3-5 days to manufacture and quality check, and about 14 days to ship. Therefore, your order is still within that timeframe and is not delayed as you described.
This message serves as my final demand for a full and immediate refund. It has been since February 9, and there is still no valid proof that my order was ever shipped. The tracking number provided only shows that a label was created and has never been updated, which strongly suggests that the item was never sent. Additionally, the multiple emails I have received from your company have been inconsistent and contradictory, further confirming a lack of transparency and failure to fulfill your obligations. This purchase was not inexpensive, and I will not continue to tolerate delays, excuses, or misleading information. I no longer want this order under any circumstances. If my full refund is not processed immediately, I will take further action without additional notice. This includes filing a formal dispute with my bank/credit provider, reporting this matter for fraudulent business practices, and pursuing any other remedies available to me. You are expected to confirm the refund has been issued promptly.
By Irene N.
Response from LightandFaith· Mar 24, 2026
Hello, as we mentioned in the email, the order is large so it needs time to clear customs. UPS has received your package, but it hasn't been scanned into their system yet. This is normal and usually updates within 24-48 hours. We have also messaged you multiple times and ask for your understanding. If the order is not delivered or not scanned, we will definitely refund you. This has also been confirmed in emails multiple times.
I did not receive my order. I waited 5 weeks for it and then finally the tracking information said it was delivered, but I did not receive it. I requested a refund and have not yet received a response. I will not be ordering from Light & Faith again.
By Theresa S.
Response from LightandFaith· Mar 17, 2026
"I did and I eventually found the package on the side of my house. The wind had likely blown it away." Hello, your last message to us was that you found your package.
