LiftModeReviews of liftmode.com

47 W. Polk St # 100-241, Chicago, Illinois

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The Fair Hearing score

4.7/ 5

Excellent

7,574 reviews

LiftMode4.7Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About LiftMode

LiftMode offers pure Dietary Supplement ingredients in useful amounts directly to purchasers who aren't interested in paying for hype and packaging.

LiftMode (liftmode.com) has 7,574 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: liftmode.com
Website: liftmode.com
Category: Personal Care
Location: Chicago, Illinois
Listed on The Fair Hearing: 2026

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May 28, 2022

The site worked badly

The site worked badly. Customer service was very kind and tried to help. She couldn't so her boss called to figure it out. He was rude as hell. But my order was successful. The failed order is still holding my money days later and when i asked for the charge to be cancled the same rude manager or supervisor. Talked right down to me about policy and how it can take a week cause he wont do a damn thing about it double charging me is fine cause we only locked your money up temporarily. She was super nice. I got my product her boss shouldn't be in customer service. At all. Fire him. Okay based on your reply i will say your call rudness. Was very blatent. It was hasty you seemed annoyed at the whole thing and frusterated when i kept saying phenibut you just kept asking what i wanted. You charged me more than the site as you can see based on the order you still have my money held on. You didnt give me the discounts or codes she promies and over enail you gave me loads of bs about how its your policy and i should know better like anyone reada them ever. And you system sucking so much that i cant place an order or get my money released may not be your fault but acting like it was on me is nonsense. And swearing i said i want my Fing money i didnt curse you out or call you names after several emails and calls and days passed i over paid and you still have another complete failed orders woth of my money if i could attach your email or had the call recording my end pointing it out would be easier

By Robert Woodward J.

Response from LiftMode· May 28, 2022

Hello Robert, Thank you for your honest feedback and we're sorry to hear such a negative review of my personal handling of the situation. Lilly and I both reviewed the call and emails and could not find exactly where I was ever "rude as hell" to you. I apologize however yet again, that you had such an experience with us or feel that way about my management. I have been with this company for a decade and have been most often very highly praised for my individualized-care for customers and for their concerns, so sorry to give you the wrong impression. I actually took steps in resolving your issue, that could have potentially put our entire system at risk for fraud, just to make sure we took your order successfully. My explanation to you about the pending authorization hold was in no way condescending, it was the same language and tone we use in addressing this potentially confusing and frustrating experience. We only asked that you refrain from hostile or abusive language/profanity with us as we are here only to serve and never to further frustrate or dismiss any of your concerns. As already offered, we'd gladly have Lilly continue to serve you in the future as you prefer. However, if you continue to present yourself as a risky or abusive customer who would misrepresent our service, or use foul language to demean our commitment to your satisfaction, then none of us may be able to be of service to you in the future at all. We are a transparent, honest and genuinely caring company and we hope to only be able to continue to strive to serve you as all of our customers only better and better. So thank you again for sharing your honest feedback, we will continue to reflect on your words and work on improving, so that hopefully you'll find me like all of us, to be the friendly and helpful customer service team so many of our other customers know us all to be! Best regards, Leo and the LiftMode Team