Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,574 reviews
LiftModeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiftMode offers pure Dietary Supplement ingredients in useful amounts directly to purchasers who aren't interested in paying for hype and packaging.
LiftMode (liftmode.com) has 7,574 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 283 reviews with 1 star · Clear filters
one of rudest customer service is Eevee !! here is a copy of her e-mail address which is unacceptable Thanks for contacting us at LiftMode! We regret to inform you that your request for a refund is past our refund deadline and will not be accepted. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Eevee and the LiftMode team
By Jose
Worst experience ever will never order from here again, and will refer everyone to another website.
By Ryan
Response from LiftMode· Feb 14, 2019
Hello Ryan, Thank you for contacting us about your LiftMode order! We hope that we did not cause you too much dissatisfaction with your ordering experience with us. Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database. Do Not Dispose of the Product in question we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy. If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Sammy and the LiftMode team
I am disappointed with how hard the ordered products come from, I have ordered a while ago and am disappointed that I have not received them quickly as it says on the site, I went on vacation without them. I think I will search for another site, I am very disappointed with the services transport.
By ELENA
Response from LiftMode· Feb 9, 2019
Hello Elena, Thank you for your honest feedback and we regret hearing that you are disappointed with our carriers. You selected the least expensive international shipping option. Although, customs clearance can create delays for delivery, this method Mail Innovations, is also a hybrid system where UPS delivers to your local post office. The local post office makes the final delivery and unfortunately does not generate a new tracking number, so tracking these packages is daunting. We can only offer to reship if it takes more than 8 business days for your local post office to complete the delivery. If you would like a refund of your shipping costs, please contact us directly so we can take care of you right away. Warm regards, Leo and the LiftMode Team
Shipping was very slow and product was substandard.
By DR S.
Response from LiftMode· Jan 21, 2019
Hello DR S. We are sorry to hear you were not satisfied with your order. Please feel free to contact our customer support team as we have a 90-day return policy. -Jerry and the LiftMode team.
I asked if they could send my parcel as a 20 dollar gift. Support said no. The order was sent but never arrived. Very bad experience.
By David
Response from LiftMode· Jan 10, 2019
Hello David, Thanks for your honest feedback! Again, we must declare all package values before their discounts. The reason for this is set in place by the importing country that prevents companies from reducing the amount of the package by discount codes and gift certificates. We do understand that sometimes a product has associated duties owed when importing. Nonetheless, it is against our policy to modify the shipping documents in an attempt to avoid the import rules of other countries. We must always declare packages accurately both with their contents and value. We apologize for any inconvenience this may cause. However, it is for your and our safety and security that we must accurately declare the contents of all shipments. Your package was shipped on time and appears to be stuck in Customs http://www.dhl.com/content/g0/en/express/tracking.shtml?AWB=3784465215&brand=DHL We will refund your order minus shipping costs if you are unable to retrieve it. If you have any further questions, please let us know, and we'll be sure to get back to you right away! Best Regards, Leo and the LiftMode team
Bought phenibut and it was much weaker than a few months ago.
By David
Response from LiftMode· Dec 22, 2018
Hello David, Thank you for your comment. We always have a 90-day hassle free return policy. Please contact us directly so we can refund or replace your order. We test every batch rigorously and with third party independent labs to ensure consistency in our standards of purity. We also have had no trend in customer complaints about any of our recent batches of Phenibut. Also, please keep in mind that if Phenibut is used too often or in excess it loses potency. We look forward to hearing back from you and thank you for your honest feedback. Best regards, Leo and the LiftMode Team
I still didn’t get my package!
By Ekaterina
Response from LiftMode· Nov 23, 2018
Hello Ekaterina, We are sorry to hear that you haven't received your package yet. Please contact customer support ([email protected]) and we will be sure to assist you! -Jerry and the LiftMode team.
Phenibut HCL did not work at all but I have 100g of useless powder. Pea it was what it said. I bought a 30g of absorb health Phenibut HCL at the same time and it worked great.
By tim
Response from LiftMode· Oct 24, 2018
Hello Tim, Thank you for your honest feedback. We are grateful that you took the time to offer an honest review here. We always have our 90-day hassle free return policy if you are ever dissatisfied with a purchase from us. If you would like a refund of the Phenibut you claim was useless, please just contact us directly so we can take care of you right away. We strive to know, note and respond accordingly to the needs and interests of our customers and to know what we are doing right and where we can improve. Our Phenibut HCl and our Phenibut F.A.A. are both very pure and are renown for efficacy and consistent purity. They have at least 99.5+% pure (in fact, recent batches have been testing at higher than 99.8% purity). The remaining 0.2% or so consists of traces of impurities formed in the manufacturing process, which are inactive and non-hazardous. The purity of the products that we offer is verified by the COA provided to us by the manufacturer. Also, we independently test each product within the U.S. to ensure the manufacturers COA is accurate. We like to make sure that all the products we offer are double verified, to make sure our customers receive the best quality products. The U.S. lab that we use specializes in testing dietary supplement ingredients. They test for identity, purity, and lack of harmful contaminants such as heavy metals and bacteria. They also check for the isomeric purity. We look forward to hearing back from you again real soon and we are happy that the PEA worked out for you! Kind regards, Leo and the LiftMode Team
