LiftModeReviews of liftmode.com

Response from LiftMode· Mar 7, 2022

We are sorry about the glitches on our website and have been fixing them. We do allow cancellations immediately after an order is placed and again apologize for the website not working properly and allowing you to cancel your order. We are also training new customer service staff so that we can assist our customers on a timely manner. In the future, please contact us directly so we may immediately resolve any issues you are having.

Response from LiftMode· Feb 19, 2022

Hello Kevin, You must be kidding? Our transparency, purity, potency and honesty is what we are renowned for! Please contact us for an immediate refund. We have already offered you one, so if you continue to slander us, we will ban you from all of our stores! We appreciate honest feedback but your words here are slanderous and simply false, misinformed and ridiculous! We look forward to hearing back from you but note - we will not tolerate abusive or risky customers who slander us publicly with false and absurd claims! Regards, Leo and the LiftMode Team

Response from LiftMode· Jan 22, 2022

Hello Justin, Thanks for contacting us at LiftMode! Thank you for your ongoing support and patient understanding and most of all for your honest feedback. Due to a combination of serious circumstances beyond our control, we will need to put in place a schedule of price increases for our Phenibut products. We hate raising prices, since we know that funds can be tight for many of our valued customers. It’s always been our guiding principle to offer a fair value / affordable price for each of our quality tested products, in respect for your hard earned income. We’re giving in to the need to hike our Phenibut prices reluctantly, only in the face of multiple compulsory external factors. Rather than hitting everyone with a sudden large price hike all at once, we have decided that the fairest way we could approach this necessary increase, is to put the price rises in place gradually over a period of time, and let you know the schedule in advance. Starting lasst December 17th, on a weekly basis each Friday, for up to 12 weeks, we needed to increase the price of our Phenibut items by the equivalent of $3 per kg per week. As an example, for a 100gram sized jar of Phenibut, this will result in a price increase of 30 cents per week over 12 weeks. We truly appreciate your long-standing support and patience … and we are working hard to continue earning it by laying the foundation for the next exciting phase of LiftMode’s growth and future new product launches. Thank you for all your patience and support! If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftMode· Jan 22, 2022

Hello Tanner, We apologize for the delay but we have already refunded your order. This was due to a temporary inventory shortage, we simply could not fulfill your order in a timely manner due to increased demand and delayed production from our recent relocation. Please know that we are restocking and you should never experience such an issue again. We hope to hear back from you again soon and to have the chance to serve you much better for the years to come. Kind regards, Leo and the LiftMode Team

Response from LiftMode· Jan 22, 2022

Hello Matthew, Thank you for your support and feedback. Please note that we offered no notification of a delay because we shipped your order on time! We did not delay your order, in fact it shipped same day, despite being placed after we had closed for the day! Furthermore, UPS didn't delay your package either and therefore offered no explanation nor any updates. You ordered on a Friday. UPS 2nd Day Air shipments on Friday will not be delivered until Tuesday and this was the on time delivery of your order! Your order was not late at all and we saw to that, so the 3Star review is appreciated but not an accurate reflection of our service. In the future, please just contact us for assistance, we would gladly explain no why your package was delivered later than you expected. Nevertheless, it was in fact delivered on time to you. Please come back to visit us again soon and we look forward to serving you even better for the years to come! Best regards, Leo and the LiftMode Team

Response from LiftMode· Jan 1, 2022

Hello Brad, Thank you for your feedback, but one star? We make it perfectly clear during checkout that the shipping method you selected is slow unpredictable and does not have a guaranteed delivery time. In fact, we spell out that it may take up to 15 business days for First Class packages to arrive. USPS will not consider them lost or even late until after 15 business days. Your order was placed not even 7 business days ago, so we apologize for any frustration but we did ship on time and forewarn that this method can be slow. It would be best to take advantage of our FREE UPS 2nd Day Air shipping for any order over $39. Please let us know if we may offer anything further to be of better service to you. Kind regards, Leo and the LiftMode team

Response from LiftMode· Jan 1, 2022

Hello John, Thank you for your honest feedback, but please note that we had simultaneous staff changes, relocation to a new facility and a tsunami or customer issues caused by the new website. Pending authorization holds however are literally beyond our control, but we are here eager to assist and even speak with your bank if necessary. Things are back to normal now so you should be able to reach us during our actual business hours. Monday - Friday, 9am-6pm central. We look forward to hearing back from you again soon and to taking care of you much better in the future! Kind regards, Leo and the LiftMode Team

Response from LiftMode· Jan 1, 2022

Hello Paul, We are sorry to hear you found your experience with us to be a "nightmare" that's a bit extreme - though we can certainly understand your frustration. Our system is more strict than most - to prevent fraud - just make sure the Billing Address on your LiftMode Account matches the address your bank has on file for your credit card and this won't happen! If you recently placed or attempted an order which didn't go through, but you still see "charges" on your card statement, what you are seeing on your bank account is actually an authorization or a "pending charge". An authorization hold (also card authorization, preauthorization, or preauth) is the standard practice within the banking industry of pre-authorizing purchase transactions made with a debit card or credit card, and holding the attempted payment balance as reserved / unavailable, either until the merchant successfully processes the transaction (also called settlement - an automatic finalization step which occurs daily within 24 hours), or if the payment cannot be authorized, then until the authorization hold "falls off" or is released by the card-issuing bank. The Authorization Hold is a uniformly applied payment processing bank practice which is always involved whenever handling credit and debit card transactions, to ensure sufficient funds and account authenticity. Please contact us back directly for prompt service and resolve if not recompense for your trouble. Best regards, Leo and the LiftMode Team