Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Lift DownSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 549 reviews with 5 stars · Clear filters
I have ordered 9 different caps from Lift Down for a couple of reasons. Their design is simple (no logo), the quality is great (100% cotton) and the regular fit is perfect for me as someone with a slightly smaller head. When I had an issue with one of the caps, the team responded quickly and resolved the matter within a day. Thank you to the team there!
By Prabesh
There was an issue with the manufacturing on the item I ordered (it’s bound to happen). When I reached out to Lift Down, Marielle responding quickly and sent me a new hat. Great customer service! It’s one thing to have everything go smoothly, it’s another to make things right. Marielle’s response makes me a customer for life.
By Jason D.
The customer service is outstanding. I love the hats. I had an issue with one that was resolved quickly and with care for my issue. Thank you!
By Dave C.
The product was exactly as described in their ad. I purchased four hats hoping they would fit my large head and look like they were not squeezed onto my head. The fit was perfect and the style and colors were great. Good communication and updates on delivery. I will buy from this vendor agsin.
By John K.
Excellent customer service, and I finally found a true low profile cap.
By CASEY M.
The e-commerce platform is designed very well. Searching the catalog and placing orders is very user friendly. Seamless process thru the ordering . Very pleased with how quickly after the order was placed I received the product. The Classic baseball cap is very well designed and the fabric is perfect. Many colors to choose. The customer "care" is as great as their products. Very helpful very focused on the customer. CAPS off to them !!!
By Vic R.
This will be the third hat I purchased from them . Some how the order got lost . After contacting customer service . I received a email back in about 5 min. . They are shipping me out a new hat . No question asked , no hassle. Great customer service . Will definitely use this company again.
By Michael C.
I have a stupidly large head. Aside from a New Era cap I got from a second hand store, these are the only baseball caps that have ever fit. They're beautiful, and the ordering experience was painless.
By Ryan L.
