Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Lift DownSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 549 reviews with 5 stars · Clear filters
This company provides great service and their product is superb. I love the XL size option for my head, and the colors are amazing!
By Shawn S.
Response from Lift Down· Nov 14, 2025
Thank you so much! We're thrilled you love the XL size and the colors. That's exactly why we created our inclusive sizing. We really appreciate your support! - Tarrik
I had an unfortunate experience with the shipping of the caps and the package was stolen. That said the customer service team (Marielle) was very helpful. They were able to get my order to me in just 48 hours. The caps are nice for the price, a bit scratchy in the wool fabric, but the colors are really great! All went well after the hiccup!
By Danny M.
Response from Lift Down· Nov 14, 2025
Thank you for the 5-star review! We're so sorry about the stolen package. That's incredibly frustrating. We're glad Marielle could get a replacement to you quickly and that you're happy with the caps. We really appreciate the feedback about the wool fabric, it helps us keep improving. Thanks for your patience - Tarrik
I had a shipping problem and my hats never showed up. I reached out after realizing this and they responded immediately via email. They have shipped a replacement order and elected a rush shipment to make up for the problem. Great customer service and support. Hopefully I see those hats soon! Thank you.
By Mathew W.
I was looking at hats, so I got this FB ad for Lift Down hats. I went to look at reviews and noticed a bunch of them were one star because the hats were made in China. I am a huge fan of China, and have had many good experiences ordering from there. So I order this hat and it arrives in four days. I ordered an oversized hat on purpose and it's perfect. It adjusts really well. The hat is of good material for the price. The color is very nice.
By Daniel W.
Response from Lift Down· Sep 8, 2025
Hi Daniel, Thank you so much for sharing your experience! We’re really glad to hear your hat arrived quickly and that you’re happy with the fit, quality, and color. We work hard to make sure our products balance comfort, style, and value, so it’s wonderful to know that came through for you. We appreciate your support and hope you continue to enjoy your new hat. - Tarrik
These caps are brilliant: comfortable and top quality. I had a problem with the UK courier and my parcel went missing for a time. Tarrik rapidly arranged for a replacement to be sent. I’m afraid I’m now addicted.
By Quigley C.
Hugely impressed with service from Tarik at Liftdown who was quick to answer questions and very helpful. Delighted with the hats I ordered so recently ordered two more for my son.
By Ted W.
Response from Lift Down· Jun 2, 2025
Hi Ted, Thank you so much for the feedback. We appreciate it. We'll make sure to pass on your feedback to Tarrik. - Yousef
They've really perfected the classic dad cap, in terms of the color selection, sizing options, and cap silhouette. The XL size is properly scaled--bigger while keeping the same shape/style as the regular--not easy to find!
By Ahmad S.
I loved everything about my lift down purchase! The quality and construction of the hats are great. So many good color choices, I ended up buying more than one. Package arrived very soon too. Will be buying more hats again.
By Charlie
Response from Lift Down· Apr 9, 2025
Hi Charlie, Thank you for your kind feedback. Glad to hear you like your new caps! - Tarrik
