Typical sales guys; lots of promises and absolutely no service
I purchased a Wellis Libra hot tub from Lifestyles Hot Tubs in October 2022. It was delivered mid November 2022 on my brand new patio. In January 2023, we noticed the water was low more often than usual and thought maybe it was the cold January weather in MI and it was evaporating. Not the case, it was leaking. Called for service and a very nice gentleman from Lifestyles came out and said he knew exactly what the problem was. It said it was a manufacturer defect that has been going on for a while. Why wasn’t this fixed before my hot tub was delivered 1.5 months ago? Moving on… the service man said it wouldn’t be fixed until the weather warms up because the glue will not dry. I called Lifestyles in March to let them know I think there is another leak because the water is leaking at an increasing speed. The tub needs to be filled every other day! They told me they are still waiting for the parts and they’ll contact me when the parts come in and when it warms up. I also told them that one of the jets were not working properly and could they send someone out. Again, they told me parts were not in and I’d have to wait. Why can’t they look into the other issue? What if they have to order more parts for the new issues? Will I have to wait another 3 or 4 months for those parts? I also asked them for another solution for the arm/lift for the cover, that broke after 1 month. Nope, I would have to wait… why? I went on vacation in April and had to have my daughter fill the tub up in the meantime, because we were still having cold nights, and it would freeze if the water got too low. So much water was leaking that there was algae or mold along the edges at the bottom of the tub on my new patio. In addition, a run off stream in the grass. In the meantime, I contacted Wellis, and after a couple attempts they responded to me and said Lifestyles has nothing on order for me, the glue can dry in weather of -15 degrees and they don't know why Lifestyles is not fixing my hot tub. Wellis contacted Motor City Hot Tubs for me and they came out immediately and fixed the hot tub. I still have not heard anything from Lifestyles.
By Michelle A.