Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,177 reviews
LifeMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 3,067 reviews with 5 stars · Clear filters
Andrea was exceptional with going above and beyond providing me with information to make me better understand the purpose of my call
By customer
Response from LifeMD· Dec 9, 2025
We're happy to hear that the information we provided helped you better understand the purpose of your call. We appreciate you taking the time to share your feedback.
I've experienced genuine concern for patients ' well-being, knowledge of the product, and Excellent response to customer concerns.
By Patricia H.
Response from LifeMD· Dec 9, 2025
We're happy to hear that you experienced such genuine care and knowledge. It's great to know our responses addressed your concerns effectively. Thank you for your feedback!
From the moment Kinney answered the phone, I knew this wasn’t going to be one of those stiff, scripted customer-service calls. He was patient, genuinely kind, and he listened — really listened. He carried the conversation with the ease of someone you’ve known for years, not someone reading prompts off a screen. What stood out the most is that Kinney didn’t just process my questions about signing up for my weight-loss medication — he joined the conversation. He showed concern, offered guidance, and kept the entire interaction light without losing professionalism. He laughed with me, matched my pace, and made sure I felt supported every step of the way. It didn’t feel like speaking to an agent. It felt like speaking to a trusted friend who understood what I needed and wanted to help me get there. That level of customer care is rare, and Kinney made the experience memorable, reassuring, and genuinely enjoyable. LifeMD, take note — this is the kind of service that sets a company apart.
By Luana R.
Response from LifeMD· Dec 9, 2025
We appreciate you sharing your experience. It's wonderful to hear that you felt supported and that the interaction was both helpful and enjoyable. We're so glad the team member made the process reassuring for you. Your feedback is valuable.
I called Customer Service for information on my plan, and my Customer Service Representative, Chanelle J., shocked me with her personable, professional, demeanor. She communicated everything she was doing as she handled my concern. She was not only efficient, but she was respectful, patient, and a delight to speak with. I left the call knowing she straightened everything out. It was such a wonderful experience I called her Customer Service Supervisor, Tamika, to tell her what an amazing job Chanelle did.
By Melissa G.
Response from LifeMD· Dec 9, 2025
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback regarding the helpful and professional support you received. It's great to know the representative efficiently addressed your concerns.
I spoke with Jared today. He was so knowledgeable about your company and very nice. He made sure I was in the right program for me and I'm very anxious to begin trying your products.
By Marilyn T.
Response from LifeMD· Dec 9, 2025
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could assist you. We wish you all the best as you begin.
Very innovative and reliable platform for Healthcare needs. The coverage is excellent for my condition and I appreciate the clarity of all provisions.
By Angela K.
Response from LifeMD· Dec 9, 2025
We're happy to hear that our platform meets your healthcare needs with excellent coverage and clarity. We appreciate you taking the time to share your positive experience!
Extremely easy to work with!! Thank you!!
By customer
Response from LifeMD· Dec 9, 2025
We are so happy to hear that it was easy to work with us. Thank you for your positive feedback; we appreciate it!
Samantha RN very clear and friendly.
By Arturo G.
Response from LifeMD· Dec 9, 2025
We are happy to hear that our staff was helpful and friendly. We appreciate your feedback and time.
