Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,177 reviews
LifeMDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 637 reviews with 1 star · Clear filters
Prompt availability to doctors. It always took days if not weeks to visit with a doctor.
By customer
Response from LifeMD· May 27, 2026
We appreciate your feedback regarding doctor availability. We are always working to improve wait times. LifeMD
Kept timing out
By customer
Response from LifeMD· May 22, 2026
Thank you for your feedback. We apologize for the glitches you've experienced with the app. We are actively working to improve the app's stability and user experience, and your comments are valuable in this process. LifeMD
Horrible communication and impossible to speak someone or get a response to your email. I was billed for a paused account, TWICE and have been unable to reach anyone to resolve the issue. No responses to my emails and you are on hold forever.
By Jane
Response from LifeMD· May 22, 2026
We sincerely regret the communication issues and billing concerns you've experienced. We are looking into this matter to resolve it promptly. LifeMD
Hard to communicate - no true guidance - app does not update w current delivery information- they just want your money they are not actually invested in your health .
By Nina O.
Response from LifeMD· May 21, 2026
We appreciate your feedback regarding communication and app updates. We are reviewing these issues to improve our services. LifeMD
I am very disappointed, signed up , next thing I know, my bank account ; money taking out 2 times for medicine and membership , was more then advertised,I call on hold 5 times left my number no phone call , try online sign in was impossible; I did receive meds on time was good only good but, lost money, I will never go on line medication again to lose weight.
By zeliha D.
Response from LifeMD· May 21, 2026
We are truly sorry to hear about your frustrating experience with the billing and customer service. We are reviewing your feedback to improve our processes and ensure this doesn't happen again. LifeMD
Misrepresented themselves as part of LillyDirect- not psyched - cancelled immediately aster Lilly got my real rx ordered Scam
By HEATHER R.
Response from LifeMD· May 20, 2026
We're happy to hear you found our team personable and clear. We appreciate your feedback. LifeMD
I spoke with the doctor and told him I had been on Semaglutide for about 9 months and I was on a 50 mg does. He changed me for four doses and sent me 80 mg total. I refuse to make another payment until I talk to someone. I have called all day waiting on hold and left messages. NO Response. Don’t fool with these people, They Don’t Care
By David K.
Response from LifeMD· May 19, 2026
We appreciate you sharing your experience. We are concerned about the dosage issue and the difficulty you've had reaching us. We are actively looking into this to understand what happened and will connect with you. LifeMD
Customer services
By customer Nicola R.
Response from LifeMD· May 18, 2026
We're sorry to have disappointed you, but we'd like to learn more about your experience so we can improve in the future. LifeMD
