Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
119 reviews
LEVEL8 Group Corp.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LEVEL8 focuses on luggage bag and backpack manufacture and sell since 2008, We have carry on luggage, checked bags, larger luggage, luggage sets and backpacks for travel and business travel. Especially Aluminum luggage from LEVEL8, that is what we are most proud of. We aim to make your travel less of a burden with utility and sleek design and provide well-designed and highly-functional suitcase for all kinds of travel.
LEVEL8 Group Corp. (level8cases.com) has 119 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 93 reviews with 5 stars · Clear filters
The suitcases are as advertised. We own a carry on and a trunk. They both perform great and have smooth ride with the wheels. However we had the misfortune that the zipper handle got damaged from an airport baggage service. The zipper held its own and no items were lost, however it had to be replaced. Upon contacting the customer service, the reply was swift and we got all replacement parts within a week. Great customer support and fast response time!
By Jan Ž.
Luggage is great. I travel every week for work. Durable and sleek
By Robert G.
After months of searching for a replacement for our trusty Samsonites, Roncato and Monos bags, finally pulled the trigger on level8.(rewind) I purchased the NOBL luggage, and found a non responsive customer service and a luggage that did not ship, and finally figuring out it was a scam and tiktok hype that could not fulfill orders. After binge watching all the previous bags i have been eyeing, Level8 stood out, i was initially debating between the adventure, voyageur and Hegent. I ended up buying the Hegent carry on and Check in with a discount code i found online, I also ended up buying the freeloop in sage green carry on for my wifes mothers day gift present. I already know level8 is legendary for their smooth wheels and durability, but that will remain to be seen when i use the bags for our asia trip this June First positive experience from level8: - ordered the bags on may 4th, got a notification the same day that my luggage shipped -recieved the 2 carry ons on the 5th and got the check in on the 6th. 2 carriers (Ontrac and Fedex) talk about express shipping. Level8 delivered, unlike the crappy NOBL. -tested the bags right away, rolls without resistance and feels like butter smooth. -bags are not to heavy 8-9 lbs on carry ons and 12lbs on the Hegent check in. -premium feels on all bags and quality craftsmanship. -Customer service very responsive and responded same day. - level8 has ACTUAL PHONE NUMBER for customer support, no AI customer service BS. Overall, I am happy with the purchase. Yes it is pricey, but i do not mind paying for quality, lifetime warranty and almost no negative reviews anywhere(there are some, but i guess a company cant please everyone). I am excited to take this on my trip, will update this review later when I return from Asia. Tom
By Thomas E.
I reached out to the team for a replacement piece. They immediately followed up and confirmed the piece would be mailed to me. These luggage sets are worth every penny!
By Yael
Regarding my order #71668, I ordered the Level8 26 in. voyager and the 20 inch voyager carry on size. They are beautiful, they roll wonderfully. I have not gone on a trip yet to use them but I can tell how well made they are and how my packing will be more efficient with how these are designed. I especially love the built in TSA approved locking system. Can’t wait to use them.
By Lmarie
I am so in love with my luggage set, I was able to use my 30in voyager trunk on a weekend trip with my sister and the amount of souvenirs I was able to pack along with my clothes was surprising. The split sides that zip up are reassuring for flights since I’m positive even if the main zipper broke my stuff will be safe in a secondary zipper compartments.I recently received the voyager 28in and carryon and I’m super excited to use them.
By J B.
Level 8 wasn’t my 1st choice but the default choice to meet my needs within budget with regard to function and style preference. Reevaluating my order & travel needs resulted in the necessity to modify my order. Level 8 customer service met my expectations in handling the modifications and exceeded them in comparison to other businesses who primarily communicate via email or chat. BYW, a phone call did result in communication with an actual human. For the part of the order received, I’m pleased with the quality. I‘ll soon be putting it to the test of rigorous travels hoping my opinion won’t change.
By M W.
Excellent customer service. My family now has 5 Level8 suitcases and the design and quality are the reason why. Recently we had a warranty issue and they quickly sent out a replacement no questions asked. Highly recommend.
By chris C.
