Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 165 reviews with 4 stars · Clear filters
Customer service is very helpful and understanding. It took a while due to the difference in the time zones but they were easy to work with and resolved a problem with a broken frame.
By Nadine
Response from Lensmart· Sep 23, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
My glasses broke in an irreparable spot, and I am pretty blind without them. It was a March purchase. They are sending me a new pair, no charge. My only complaint is how long it took to get all the ducks in order, but their emails were professional and polite. I also have to say they have frames you don't see anywhere else.
By Trish T.
Response from Lensmart· Sep 14, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Le personnelle on été rapide et efficace, j’adore le style des lunettes mais je vois vraiment mal dans les deux, dans la Sahana je vois jaune et dans la Zico je vois embrouiller donc je ne sais pas si c’est normal. Merci énormément pour votre beau service!
By Oceane D.
Response from Lensmart· Sep 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
fijne brillen en super leuke samenwerking!
By Nikki
Response from Lensmart· Sep 9, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
What made my experience great that the order doesn't take long to arrive mine took about 5 days the first time I ordered from Lensmart. I think I will tell more people about you guys because the prices is also not bad it's affordable.
By KRISHNE
Response from Lensmart· Sep 8, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
The experience was Excellent although the waiting period for the order was a bit too long for my liking. The Quality of the glasses is amazing and true to website imagery
By Oratiloe
Response from Lensmart· Sep 4, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I love my new glasses, I got the Lailani Glasses in Black. I have not stopped wearing them since i got them. They have become my everyday glasses. I love that they are lightweight and soo affordable, especially as someone who likes having a few options for glasses, I love lensmart because they are affordable and good quality.
By Nazanin J.
Response from Lensmart· Sep 1, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Lovely glasses worth the money but takes so long to be delivered
By wendy H.
Response from Lensmart· Aug 19, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
