Great experience
The online experience of searching and purchasing a pair of glasses was quick and easy. I really liked the feature to view how difficult pairs of glasses look on your face. I found the perfect pair.
By Bridget
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
962 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 489 reviews with 5 stars · Clear filters
The online experience of searching and purchasing a pair of glasses was quick and easy. I really liked the feature to view how difficult pairs of glasses look on your face. I found the perfect pair.
By Bridget
No unnecessary hoops, online easy to use, plenty of product to choose from.
By Valerie H.
Response from LensCrafters· Jan 7, 2025
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Like the virtual glasses wearing
By customer
Response from LensCrafters· Jan 7, 2025
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The lens are excellent
By James H.
Response from LensCrafters· Dec 31, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I loved that my order was placed right around the upcoming holidays and I still received the frames I ordered before Christmas. The price was amazing and the quality of the Ralph Lauren frames I ordered is Top Notch. They are beautiful. Thank you LensCrafters
By Amy B.
Response from LensCrafters· Dec 31, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Great service, quality,and price!
By Tyler J.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was very easy to use my benefits online! My glasses arrived and I am super happy with the quality.
By Sarah H.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
- easy to find/filter frames - easy to customize glasses and lens - easy to enter prescription - wide variety of payment options especially FSA/HSA
By Firoze
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!