LensablReviews of lensabl.com

Response from Lensabl· Oct 17, 2023

Hi, Jack! We're genuinely sorry to hear about the difficulties and prolonged wait you experienced with your order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration you've endured throughout this process. We appreciate your feedback, and we will use it to help us improve our operations and ensure a better experience for our customers in the future. If there are any remaining issues or concerns, please feel free to contact our customer support team at [email protected] or call 1-800-984-5367 for further assistance. Again, we apologize for the challenges you've faced, and we thank you for sharing your experience with us.

Response from Lensabl· Oct 17, 2023

Hi, Cassandra! I'm sorry to hear about the issues you encountered with your recent order from Lensabl. Your feedback is important, and it's clear that there were multiple aspects of your experience that didn't meet your expectations. We strive to provide efficient service, and it's disappointing to hear that you faced delays, site access problems, and received only one cleaning kit when you ordered two pairs of glasses. I appreciate you taking the time to share your concerns and dissatisfaction with your experience. I'll make sure this feedback is shared with our team so that we can work to improve in these areas and ensure a better experience for our customers moving forward. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your business and will do our best to address your issues and make things right. Thank you for being a Lensabl customer, and we hope to have the opportunity to provide you with a better experience in the future.

Response from Lensabl· Oct 17, 2023

Hi, MH! We understand your concern and apologize for the delay in your redo order. Our team is actively working on it, and we appreciate your patience. Rest assured, we will address your request and provide updates as soon as possible. If you have further questions or need assistance, please don't hesitate to reach out to our customer support team at [email protected] or 18009845367. Your satisfaction is important to us, and we're dedicated to resolving this matter to your complete satisfaction. Thank you for your understanding.

Response from Lensabl· Oct 17, 2023

Hi, Danny! We're truly sorry to hear about the issues you've encountered with your lenses. This is not the experience we aim to provide, and we understand your frustration. We want to make things right for you. Please contact our customer support team at [email protected] or 1-800-984-5367. We are committed to resolving this matter to your satisfaction and addressing any concerns you may have regarding the quality of our products. Your feedback is important to us, and we are dedicated to ensuring you have the best experience with our services. Thank you for bringing this to our attention.

Response from Lensabl· Oct 17, 2023

Hi, S Harrison! We apologize for the inconvenience and frustration you've experienced with your orders. We understand how important it is to have the correct prescription in your lenses. This situation does not meet our standards of service, and we're genuinely sorry for any inconvenience. To address your concerns and to ensure your satisfaction, please reach out to our customer support team at [email protected] or 18009845367. We are committed to making things right and addressing any issues you may have encountered. Your feedback is valuable to us, and we appreciate you sharing your experience. We'll do our best to assist you with your eyewear needs in the future.

Response from Lensabl· Oct 17, 2023

Hi, Amy! We apologize for the issues you've encountered with the progression of your lenses and the communication during the order process. Your experience does not align with our usual standards, and we're truly sorry for any inconvenience you've faced. To address your concerns and find a solution that ensures your satisfaction, please reach out to our customer support team at [email protected] or 1-800-984-5367. We're committed to making things right and addressing any issues you may have encountered. Your feedback is important to us, and we appreciate you sharing your experience. We will do our best to improve and provide a more seamless experience in the future.

Response from Lensabl· Oct 17, 2023

Hi, Scott! We're truly sorry to hear about the difficulties and frustrations you experienced with your orders. The problems you've encountered don't align with the level of service we aim to provide. Your feedback is valuable to us, and we sincerely apologize for the inconvenience you've faced. Our customer support team is here to assist you and make things right. If there's anything more we can do or if you would like to discuss this further, please feel free to reach out at [email protected] or 1-800-984-5367. We value your business and your trust, and we'll work hard to resolve any issues you've encountered. Thank you for sharing your concerns with us. We appreciate the opportunity to address them and improve our services.

Response from Lensabl· Oct 17, 2023

Hi, Bertrand! We appreciate your feedback and apologize for the inconvenience you've experienced. Your satisfaction is important to us, and we're sorry to hear that the quality of the lenses and turnaround time did not meet your expectations. We'll continue working to improve our services, and we understand your decision not to use Lensabl again. If you have any further concerns or need assistance, please feel free to contact our support team at [email protected] or 1-800-984-5367. We value your feedback and hope to better serve you in the future.