Great responsiveness and service. Excellent product.
Great responsiveness and service, excellent product.
By Mike H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
591 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space.Designed to inspire. Built to matter. Made to last.
Legacyhandcraft (legacyhandcraft.com) has 591 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 551 reviews with 5 stars · Clear filters
Great responsiveness and service, excellent product.
By Mike H.
Received the shelf brackets today. Shelves to arrive next week.
By Len S.
We love our new shelves. We hung them yesterday and they are absolutely gorgeous. Thank you!!!
By Kathleen D.
The shelves are beautiful! Upon ordering, I had a question about coloring and the response came back immediately. And the turn around time from ordering to receiving was amazing. Never have I received a custom order so quickly. Wonderful company!!
By JoAnne B.
Beautiful shelves delivered in a very timely manner. They are exactly as described and expected.
By Pam
Communication was great, delivery was much quicker than expected; final product was beautiful and just what I had hoped for.
By Anmarie H.
Beautiful shelves! Strong brackets and easy installation. Will buy more!
By Scott W.
Their willingness to re-examine their returns policy. They did the "right" think and replaced the damaged mirror.
By Deane S.
Response from Legacyhandcraft· Feb 13, 2023
Hi Deane, While we appreciate your five star review, it looks like you may have us confused with another company. You had purchased a set of shelves from us for a design customer you were working with. I hope you loved them, and I hope whatever company provided the service to replace the mirror will also get your review! Best, Kristi Urban Legacy