Betrayal of loyal customers
I’ve been going here for some time and while I like Dr. Darling and the care she gave, I have been painfully disappointed by by the office staff. It turns out we are just a number after all in this practice’s eyes despite my loyalty, referrals and keeping my family here. I’ve been a loyal patient for years and feel downright betrayed, and feel they have betrayed my child as well. I made an appointment for my 4-year-old daughter to get her checkup, all seems to go well until I get a text from the office saying that her appointment is cancelled due to an “unpaid balance.” I investigated and found it was not an unpaid balance that I paid, but my wife did not pay because she disputes the billing. They made it clear it was not my bill or my daughter’s, but my wife’s, over an implant in which they processed in a manner that was not approved by or agreed upon by my wife, and so she disputed the charges. It turns out the office has a policy that no family members can be seen if 1 member of the family has an outstanding balance, they will not see any of the family members. So, because of my wife’s dispute of the charges with the office, they will not see me or my daughter until my wife pays them. They claimed they’d tried to reach my wife and could not reach her, and I said nobody tried to contact me, to which they replied “Well it’s not your bill.” So because of this dispute and the office’s heartless, greedy policy they are denying dental care to both myself, but my 4-year-old daughter, and that I will NOT stand by and take lightly!!! I might be a bit more understanding if it were just me, but you do NOT mess with my daughter, and it makes me sick that they are going to involve an innocent 4-year-old girl into their billing dispute with my wife. I informed them that we will NOT be patients there anymore, and they didn’t even make any effort to retain me or my daughter, so it’s pretty obvious they don’t care about patients or patient loyalty. My daughter and I are just drops in the bucket to them, it’s clear. I’ve never had an outstanding balance on my behalf or on behalf of my daughter, I have been a loyal patient for years, and because they have a grievance with one person in our household they will punish the rest of us, and stoop to the low of denying a 4-year-old dental care. It’s painfully clear to me that patients, patient loyalty, good patient behavior and repeat business means nothing to this practice anymore! Myself and my daughter are downright betrayed by this bottom-feeding policy and collection tactic, and ought to be ashamed of themselves. NEVER AGAIN will I use this practice or have anything good to say about it. Because, you’re a valuable patient to them, until you’re not, or until someone in your family is not. I hope this place goes bankrupt!!
By Patrick P.